05-26-2012 10:16 PM - edited 05-27-2012 12:23 AM
05-27-2012 06:24 AM
That is not normal, many users have had the battery replaced or even the whole remote replaced if the battery will not come out, and their remote was several years old and out of warranty. You need to contact customer service, or PM one of the Logitech employees who look in on the forum with your case number.
05-29-2012 03:01 PM
Yeah I have to agree that, that's a little more than messed up. I do not have a "Harmony One" (I have the Harmony 1100 & 300) But I woulda escalated that issue. I'm assuming that the warranty for a remote purchased in 2009 would be out of warranty? Even so, I would think they would offer a replacement battery (for a charge) then have it shipped to you.
05-30-2012 12:09 AM