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depaulaarlindo
Posts: 1
Registered: ‎06-11-2009
Accepted Solution

Refurbished

Hi, i would like to know what exactly means the term REFURBISHED and if worth to buy. 

 

Thank you.

 

Eduardo

Retired Logitech Employee / Moderator (Inactive)
Posts: 318
Registered: ‎02-09-2009

Re: Refurbished

Refurbished, from most vendors, usually means a product that has been returned to the manufacturer for a variety of reasons (store wanted to replace with newer stock, the product was returned because it malfunctioned), is double checked by the manufacturer for defects. Once it is considered "as good as new", it is put back on sale. Often at a reduced price.

 

Wiki Article on Refurbished Electronics

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glindsey1979
Posts: 7
Registered: ‎12-31-2009

Re: Refurbished

I will do you one better.  I would like to know, once and for all, what sort of warranty you get with factory-refurbished Logitech remotes and RF extenders.  I would like a Logitech employee to answer this, so that I can copy the answer to the support technicians who can't seem to grasp the concept, and keep insisting I have no warranty because the remote and extender were previously owned by somebody else.

Retired Logitech Employee / Moderator (Inactive)
DaneHarmony
Posts: 1,205
Registered: ‎10-27-2008

Re: Refurbished

Warranty Policy

Logitech warrants that your Logitech hardware product shall be free from defects in material and workmanship for the length of time referenced on your product package and/or user documentation, beginning from the date of purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.

Remedies
Logitech’s entire liability and your exclusive remedy for any breach of warranty shall be, at Logitech’s option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as Logitech may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Logitech may, at its option, use new or refurbished or used parts in good working condition to repair or replace any hardware product. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.
This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as replacement batteries, not supplied by Logitech except where such restriction is prohibited by applicable law.

Limitation of Liability
LOGITECH SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF LOGITECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Duration of Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR PRODUCT. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

If you would like further information and other tips on customizing your remote please visit the FAQ portion of your Harmony Remote Software.  To access, Click “More Help”, then click “FAQ” while logged in your Harmony member page.

We hope that we were able to assist you in resolving this issue, however if you are still experiencing any difficulties with your Harmony Remote, please feel free to contact us again.

Regards,

Harmony Technical Support

Retired Logitech Employee / Moderator (Inactive)
DaneHarmony
Posts: 1,205
Registered: ‎10-27-2008

Re: Refurbished

Hello glindsey,

 

I wanted to first post the entire Warranty Policy for you and others to see, but will now comment on your specific incident as you sent me a message private in regards to it.


As stated above the warranty is "nontransferable and is limited to the original purchaser".  The way we validate this with Harmony remotes is through the Connectivity (or connection check) when you add your remote to the Harmony Software.  All the Harmony remotes have a license on them which is put on during the build of that unit.  When we factory-refurbish our remotes this license is overwritten with another one that is generated and tagged as a refurbished unit.     This step seems to have been missed in your instance.

 

When a license is in question or connectivity isn't able to be made we resort to what all other products and other manufacturers do and request a proof of purchase (receipt) to prove that you are the purchaser of the product.   Again, this step of requesting proof that you bought this refurbished product from Amazon was never done, and when you offered it no action was taken.  For this we do apologize, but we have gone and corrected the mistakes in processing that occurred in your incident.

 

Best regards,

DaneHarmony

 

 

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bmuller
Posts: 1
Registered: ‎11-08-2011

Re: Refurbished

This reply does not seem to completely answer the question.  Do refurbished remotes have the same warranty as new remotes???

 

Thanks 

towboy123
Posts: 7,055
Topics: 126
Kudos: 507
Solutions: 152
Registered: ‎03-17-2009

Re: Refurbished

No they get a 90 day warranty

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CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Refurbished

[ Edited ]

If it is purchased through another company then it does not have a warranty with us.

 

If it is purchased through us it has 90 days.

 

"...Logitech refurbished products are physical items which have been returned to Logitech for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Logitech refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable..."

 

Here is a link about our Warranty Policies to do with Refurbished, Dented and Open boxed products:

http://buy.logitech.com/store/logib2c/en_US/DisplayReturnAndCancellationsPage

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Nicholas_
Posts: 1
Registered: ‎11-21-2011

Re: Refurbished

[ Edited ]

As an example, here is the Harmony 900 I received from Logitech last week:

http://imgur.com/a/C8hbc

 

Note that the black marks are all quite deep scratches - there's about 10 deep cuts on the side of the remote.

 

Certainly not something I would regard "as good as new"!

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eracet
Posts: 5
Registered: ‎11-20-2011

Re: Refurbished

I was considering for a while getting a refurbished remote.

Does logitech warranty this if it comes like the above image?