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sidmoore007
Posts: 3
Registered: ‎02-28-2012
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Replaced a Model 300 with a Model 200 and the Harmony Software Won't Recognize the new one.

I originally set up my Harmony on-line account with a Model 300 Harmony, but, just bought a Model 200 to replace it. Now I need to change the information stored in my account to reflect the different model so I can proceed with "teaching" it to control my devices. Anyone know how to do this? I found no help in any of the faqs.

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rhachey
Posts: 12,495
Registered: ‎05-04-2007
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Re: Replaced a Model 300 with a Model 200 and the Harmony Software Won't Recognize the new one.

You have to create a brand new account for the 200, you cannot use your old 300 account.  And don't worry about having another email address, when you put in an email addres for the account, it just has to look like an email address, example  xyz@xyz.com

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sidmoore007
Posts: 3
Registered: ‎02-28-2012
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Re: Replaced a Model 300 with a Model 200 and the Harmony Software Won't Recognize the new one.

Makes sense. After posting the above I used my wife's computer to create a new account in her name. Worked fine.