Harmony Remotes

[fiveolddogs]

I like my Harmony 880 remote, but some time ago I recognized durability was going to be an issue and ordered a backup.  The old one finally died on me, so I am setting up the new one and noticed a glitch.

The new remote ignores a momentary button press.  That is, if I do not hold down the button for half a second or longer but rather "click" the button once, the button press is ignored and not transmitted.  If I hold it down longer, the remote begins to transmit.  If I press the button three times rapidly, the first press is ignored and two presses will be transmitted.

I have used the "Replace Remote" feature on the Logitech software.  I have also upgraded the replacement remote's firmware.  All of my activities and devices are set up and working great with the exception of this one problem.

Do I have a lemon here?  I hope not, since I ordered it nearly two years ago.

[fiveolddogs]

It looks like not so much as one READ.  Can others see this topic? 

[daemonvi]

Sorry you aren't getting much in the way of responses, but it obviously isn't a familiar issue for anyone reading the forum.

Are you certain it is ignoring a momentary press? You can use a standard digital camera to test if the IR emitter is sending anything out that way. You can try massaging the buttons a bit in the event you have a key that is a bit more resistant to presses than others, but from your description it sounds like all of them have this delay/ignore issue.

You might try creating an additional harmony account to see if you get a different result starting from a fresh configuration instead of a "replacement remote" configuration. Maybe something didn't transfer quite properly (it could happen). You might also try updating the firmware of the new remote just to ensure it is up-to-date and squeaky-clean.

Good. luck. Hope it doesn't turn out to be a defective remote (which is where I'm leaning given current info.)

[fiveolddogs]

Thanks for your reply!

I can confirm that it definitely does not transmit or register any initial button short press.  This includes selecting a new activity. It is extremely frustrating to use.  In order to skip forward past commericals,

I initially thought the buttons were stiff and needed a breaking-in period, but now I see the behaviour is very consistent across all buttons and appears almost to be designed that way.

I have updated the firmware with no luck.