07-01-2012 08:39 PM
I like my Harmony 880 remote, but some time ago I recognized durability was going to be an issue and ordered a backup. The old one finally died on me, so I am setting up the new one and noticed a glitch.
The new remote ignores a momentary button press. That is, if I do not hold down the button for half a second or longer but rather "click" the button once, the button press is ignored and not transmitted. If I hold it down longer, the remote begins to transmit. If I press the button three times rapidly, the first press is ignored and two presses will be transmitted.
I have used the "Replace Remote" feature on the Logitech software. I have also upgraded the replacement remote's firmware. All of my activities and devices are set up and working great with the exception of this one problem.
Do I have a lemon here? I hope not, since I ordered it nearly two years ago.
07-04-2012 09:53 AM
Sorry you aren't getting much in the way of responses, but it obviously isn't a familiar issue for anyone reading the forum.
Are you certain it is ignoring a momentary press? You can use a standard digital camera to test if the IR emitter is sending anything out that way. You can try massaging the buttons a bit in the event you have a key that is a bit more resistant to presses than others, but from your description it sounds like all of them have this delay/ignore issue.
You might try creating an additional harmony account to see if you get a different result starting from a fresh configuration instead of a "replacement remote" configuration. Maybe something didn't transfer quite properly (it could happen). You might also try updating the firmware of the new remote just to ensure it is up-to-date and squeaky-clean.
Good. luck. Hope it doesn't turn out to be a defective remote (which is where I'm leaning given current info.)
07-05-2012 06:42 AM
Thanks for your reply!
I can confirm that it definitely does not transmit or register any initial button short press. This includes selecting a new activity. It is extremely frustrating to use. In order to skip forward past commericals,
I initially thought the buttons were stiff and needed a breaking-in period, but now I see the behaviour is very consistent across all buttons and appears almost to be designed that way.
I have updated the firmware with no luck.