05-31-2012 11:02 AM
I was previously using a 650 remote and was able to set it up without any issues using myharmony.com I had to replace the remote with a 600 remote. I wanted to use the same setup that I created in myharmony.com and sync it to the new 600 remote. The 600 is recognized by the program and I click on the sync button and the window pops us as usual with the typical status bar but it never goes beyond that point. It just sits there but it appears it is syncing. I left it there for at least 30 minutes but nothing changed. Shouldn't I be able to sync a 600 remote even though myharmony profile thinks I still have a 650? I'm using the same PC I used before to sync my old 650. I even used my wife's laptop and tried and I get the same result. If I could change the remote model in my profile in myharmony.com but I can't...or at least I see no option to do so. I have also tried rebooting the remote into "Safe Mode" and tried to sync but, again, same result. Any suggestions would be extremely appreciated.
06-06-2012 08:20 AM
Myharmony.com does not yet support transferring of setup to a different model of remote.
You have to create a new account for your new Harmony 600 remote.