06-15-2009 06:43 AM
06-15-2009 02:31 PM
It does seem like a button on you Harmony remote is defective, since you have to push harder for it to respond.
There is a bad button Troubleshooting FAQ available;
If you prove that the button is bad, and the same command works fine from the LCD screen or another button, then use the 'Email Us' link to contact support, or go to 'More Help' in your software, and click on 'Contact Us' tab. There will be a 'Warranty Claim' button listed in there if you are still within your warranty support period.