10-27-2009 09:55 AM
I've just had a rather disappointing conversation with tech support, and I would love to see your 2 cents on this matter, or maybe even attract the attention of someone who can help...
I have an H360, the one designed for the Xbox, that is defective within warranty. Tech support was ready to ship me a replacement H550, since the H360 is no longer available. Now I know it's virtually the same remote, but it does not have any colored buttons. Since the ONLY reason to buy the H360 in the first place is for the big colored buttons, why would they replace it with one that does not have it's only distinguishing feature? OK, so I understand I can't get a H360, I'm over that. But here's what really disappointed me: I explained the colored buttons and their importance and asked for a H510 instead (not quite the same, but at least it has colored buttons and it's at the same price point) and I was denied! So now I have an in warranty remote that I can't get exchanged unless I'm willing to eliminate one of my devices, the Xbox 360, from its function, which was the sole reason in getting this remote in the first place.
10-27-2009 01:13 PM - edited 10-27-2009 01:34 PM
I do understand the importance and design of the Harmony 360 remote, I can see why you would have a hesitation to replace it with a different model. I was able to look into your case and see that you spoke to Technical Support again this afternoon. I am glad they were able to locate a replacement Harmony 360 for you.