Harmony Remotes

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TheBigGaloof
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TheBigGaloof
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Registered: ‎10-07-2009
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brand-new Harmony 520 is dead

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‎10-07-2009 05:32 AM

My two-week old Harmony 520 (purchased, brand-new in a still-sealed package, from a partner seller on Amazon.com) made a very loud popping sound two nights ago and stopped working.  From what I understand, this sound I heard was probably one of the components on its circuit board blowing up.

 

Is it complicated to get Logitech to honor their warranty?

 

Not sure how to proceed,

 

John

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towboy123
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Registered: ‎03-17-2009
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Re: brand-new Harmony 520 is dead

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‎10-07-2009 05:42 AM

Call their support number.  It should not be difficult. 

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Retired Logitech Employee / Moderator (Inactive)
DaneHarmony
Posts: 1,205
Registered: ‎10-27-2008
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Re: brand-new Harmony 520 is dead

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‎10-07-2009 07:37 PM

The Warranty process is fairly simple.  If you haven't found the Support link and 'Warranty Claim' button in the software the following FAQ will describe the steps.


Submitting a warranty claim for a Harmony remote


Regards,

DaneHarmony

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