Harmony Remotes

[dindsy01]

This isn't a new issue it seems but none of the posts i've found seem to help. I've only had the remote for a day and suddenly it is in safe mode and i can't get it back to anything. I've updated the formware and it still wont work. When it tries to update the remote it fails and i get the below messages.

Anything else i can try before calling their support lines.

Initializing services

Getting remote control information

Logitech Harmony Remote Software version: 7.7.0

Hardware version: Board 0.0.15 (0x01:0x49)

Firmware version: 7.4

Region [0]: 6.5

Region [1]: 7.4

Region [2]: 7.4

Region [3]: 6.8

Region [4]: 0.0

Region [12]: 7.4

Region [14]: 7.4

Region [16]: 2.4

Getting remote control information - Successful

Checking version information

Checking version information - Successful

Waking the remote control

Waking the remote control - Successful

Getting remote control states

Getting remote control states - Successful

Uploading remote control information to web

Initializing the remote control. Please wait...

Uploading remote control information to web - Successful

Finished

Communicating with your Harmony Remote.

Initializing services

Getting remote control information

Logitech Harmony Remote Software version: 7.7.0

Hardware version: Board 0.0.15 (0x01:0x49)

Firmware version: 7.4

Region [0]: 6.5

Region [1]: 7.4

Region [2]: 7.4

Region [3]: 6.8

Region [4]: 0.0

Region [12]: 7.4

Region [14]: 7.4

Region [16]: 2.4

Getting remote control information - Successful

Checking version information

Checking version information : Warning: This update may not be intended for the remote control. - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.

Finished

[idicev]

Hi dindsy01

Presume you saw this post for 900 and it didn't work, and the following part may be a clue:-

"....Checking version information : Warning: This update may not be intended for the remote control...."

- so perhaps something may have gone wrong with the account itself.

It could be worth opening another account, say "...(email)...._new" for your remote, add a device, and try an update with that

Regards

Chris

[dindsy01]

thanks for the response but this was a new account. i had to create a new account because the account i was using with my 880 was not suitable for the 900. That alone annoyed the crap out of me becuase i can't imagine why anew account is needed for a different remote. so i had to enter all my equipment again. what a joke.

Anyway. i had to call them and the philippine call desk was really helpful and patient. in the end it turns out to be a stuck button. press and jiggle all the buttons. i have no idea what button was stuck as none looked stuck.
but another tip to get it out of safe mode is to press and hold the 'chapter previous' button (that is the curved/curled arrow button ofof next to the the mute button) while inserting the battery. This worked for me and was part of the solution. i had to it all a few times so am not sure what step in the process it was. before i tried unsticking the button it just kept going back into safe mode.

[idicev]

Thanks for saying what the problem turned out to be, and for the separate tip about holding the 'chapter previous' button while inserting the battery.