01-18-2012 07:56 PM - edited 01-18-2012 07:56 PM
i have an existing incident open with logitech support and a level 2 specialist will have to assist with my issue. my tv input menu comes up and closes very quickly with one button press and also 3 of my 5 input buttons do not have a command they just do not do anything when i press it. I also have the harmony one
01-18-2012 09:36 PM
I have a Harmony One and a Sharp LC-60E69U TV, too.
I am experiencing the same problem with the input select commands.
Working: InputTV, InputPC, Input3 (HDMI3) and Input5 (YPbPr)
Not working: Input1 (HDMI1), Input2 (HDMI2) and Input4 (AV)
I've tried about 20 other Sharp TV entries in the database and had no luck finding any commands for the non-working input selects. (I test by adding a handful of TV under the 'Devices' tab, updating the remote, then use 'Devices' menu on the remote to test the individual commands.)
01-19-2012 06:57 PM - edited 01-19-2012 06:58 PM
thats exactly the same problem im having. i thought my remote was defective. logitech support should be contacting me. is there any way to program pronto hex codes as discrete custom command to fix the remaning dead database commands. im also using method 2 to set up inputs
01-19-2012 08:15 PM
If you know or can find the hex codes for the required commands thete is a way to enter them using the web software. I do not have a link handy but do a web search for the procedure when you have the codes.
01-19-2012 09:24 PM
The problem is you can only enter one code, the next time you enter a new code it removes the first code. The best way is the send all of the Hex code to Harmony to have them enter them for you.
03-09-2012 05:47 AM
Same problem here, but I also have the same behavior when using the factory remote for the TV. Additionally, if I adjust the TV volume, the next command sent will also adjust the volume - no matter what remote command is sent (typically a channel up - which goes to the cable box - yet the TV keeps adjusting the volume. I was hoping the Harmony remote could be programmed to get around this. Seems like a software fix from Sharp is really what is needed.
03-10-2012 09:28 AM - edited 03-10-2012 09:36 AM
06-01-2012 03:07 PM
I just bought the Harmony 650 remote yesterday and I have the Sharp LC60E69U TV. I was having the same trouble with inputs and had the same proglem even after installing the firmware update on the TV. I was on the verge on returning when I had an idea. I noticed that when I set a device to HDMI1, the remote would switch the TV to HDMI3 instead. When I set a device to YPbPr, the TV would switch to HDMI2. I then made a chart of what inputs were switched to versus the input that should have been. So let's say that my cable box is hooked up to HDMI3 on my TV. In the Harmony software, I entered HDMI1 instead. The remote thinks that the TV is in HDMI1 input but it's in HDMI3. I can now run all my devices like I should. Hope this helps.