Harmony Ultimate, Harmony Smart Control, Harmony Link

[spent85]

Anton,

As a developer myself I refuse to believe there is no roadmap for this device (even if your product support suggests that IS IN FACT THE CASE).  If you indeed have a team working on this thing then you definitely have a rough gameplan, we want some answers and this isn't cutting it.  As far as kudos, I haven't asked for it once and yet I have the most on the harmony link boards - why?  Because I'm the one repeatedly pointing out issues that have been going on for two months at least with no proper answer.  no proper idea of when we will get a satisfactory product delivered.



We couldn't even get a proper answer on why if we call Logitech the support staff can easily set delays for us - and yet we can't do it ourselves?  We asked why this feature was missing (espeically when you know - ITS POSSIBLE FROM YOUR END) and we got the generic response of how they didn't know and couldn't answer anyhow!


If the problem is with the product team, then perhaps a group meeting is needed where these concerns are addressed to them and you explain that people have this device in live deployment, need I remind you the Superbowl debacle?  Get us some answers from your product team and update us, prove to us something is happening here, as of now your promises are hollow and empty.  I shudder to think there are people still buying a new Link today who didn't think to check the forums beforehand.

[AntonC]

spent,

Your message is duly noted. I will forward your feedback to the appropriate decision makers.

Regards,

[davenlei]

Spent,

As you have probably seen, I was pretty vocal about being unhappy with how the product issues were being handled around Super Bowl time.  I was very vocal until my posts started getting edited/deleted and I received a private message warning.  At that point I knew Logitech cared more about keeping me quiet than addressing my issues.  I do admit I found out I did touch on one of the TOS items but there was no need to delete and edit other parts of my posts which did not 'cross the TOS' line but had information which was critical of Logitech. 

Either way, that is why I stopped posting here very much because I knew I could post on other highly viewed forums forums which would not censor me.  The other reason is that my Link started working most of the time so I only had to break out my old remotes 1-2 times a week rather than every day.

I do have to say, your critism of Cat is unwarranted.  Cat has done her job in the parameters Logitech has allowed her and with the information they have given her.  The failures I see are in two areas.  1) Product management is doing a poor job of addressing customer needs and providing information to the customer in a timely manner.  2) Development and QA may be slow in their product cycle (I bet they are doing waterfall).  They may have gone too far in the offshore model and have encountered all the problem which go with that solution (my company had that problem and is bringing a lot of IT back to the U.S.).

[Archetype3791]

Have you tried different SSID's for 2.4 GHz and 5 GHz? Make sure you are connecting to the SSID hosting the 2.4 GHz signal. It shouldn't matter but I had the same issue when I was setting up wireless thermostats in my office...

Note: The 2.4 GHz SSID should be placed in mixed mode for compatibility.

I assisted someone else with a similiar issue last year

http://forums.logitech.com/logitech/board/message?board.id=harmonylink&message.id=529#M529

[devk27]

All

So I have been reading forums and dealt with Tech support with no luck.  I just got this to work today and wanted to share my findings. I have a core IT background so if I go too technical please send me a message and I will break it down further.

My network:

Verizon Fios with the default wireless router 

- Firewall rules are set to LOW (allowing all incoming traffic and outgoing)

Behind the Fios router I have an enterprise class Firewall appliance (Cisco ASA 5505)

-I noticed last night that my firewall was blocking all sort of requests from outside IP's to my Harmony Link.

Behind my Firewall I have my internal network and wifi routers/hotspots.

My Fios Router and another router that is directly connected to the actiontec are set up for guest wireless access. 

This is a bit much but I am a geek so thats my excuse

When I first connected the harmony I set it up on the wifi hotspots on my internal network.  This is when I saw all the firewall alerts.  This morning I decided to connect my Harmony to the guest wireless that is open to the internet as well as my iPad and like magic it worked.  Everything synced and it working great. 

I use other devices in my internal network that goes out to the net for acess to mobile application for example a Dlink web camera as a security camera and the way that works is the camera iniates the outbound connection and all traffic from the internet comes down the same pipe vs opening new inbound requests.  This is a better way to communicate vs what the Harmony software does.  In that essence I think the software on the harmony link is old school and needs to be updated. 

Under no circumstances should a device need additional unsecure connections.  The device should open a ssl tunnel and the connections should surf back in on that tunnel.  Or better yet our mobile devices should be able to connect directly to the Harmony link without going out to the net.

My two cents....but at least I got it to work.

Thanks

Dev Kewalramani

[Torbenvj]

Started up with syncing the harmony and it worked, then it updated, and stopped working.

when i start the app, it see my Harmony Link, but wen it try to sync it says there is nothing to sync or the harmony is not presant.

any ideas