Harmony Ultimate, Harmony Smart Control, Harmony Link

[alaninsea]

My issues started this morning.

Working fine for the past few weeks.  Turned on the set this morning, everthing kicked on, but my iPad application went to "unable to sync" mode.  Retyped my password "unable to sync".

Called tech service and tried the following:

- Reset password

- Reset "room"

- Deleted Appication from both iPad and iPhone - also deleted it from iTunes

- hard reset "held button for 25 sec to reset firmware" three times

- Reset password on wireless router

It's been routed to Tech Service Level 2 - but don't know how long thats going to take

Best Buy went ahead and exchanged the unit for me.  The new unit is having the same issues.  Going thru all the steps again but ready to quit and go a different direction.

Running it off Apple iMac and Airport wireless

Not sure why it would just quit...........

Alan

[Wolfman2377]

I am getting the same issue I just bought it and none of my mobile devices will not sync Called in and was told my issue is all my mobile devices are to blame and they need replaced....

[stevenbrown8]

Started getting this issue again today.  This was similiar last time but if I remember correctly it was quickly solved.  This time it has been going on for about 6 - 8 hours and still going.

[newcomer]

I have the same problem.  Tried everything I can.  But it does not work!

[CatLogitech]

Hello Everyone,

We are very sorry for the inconvenience, but our engineers are aware of the issue and are still looking into this. I do not have an ETA and I do not have direct communication with the engineers because I am an agent much like the ones on the phone.

Thank you for your patience.

[CatLogitech]

Hello again everyone,

Try again now as it should be working now. Let me know.

[newcomer]

It seems that all our remote control is depend on your server.  This is not acceptable.  This type outage has happened too many times.  My family members are going back to old remotes.  Logitech is ruin a very good idea.  

[MikeFoley]

It doesn't work for me. Did other really have this issue resolved?

[Scott68]

I'm also getting this error on my ipad.... interestingly my ipod touch app has continued to work.

Wondering if there has been any further update from Logitech, or should I call in another trouble call?

Minor inconvenience for me, but unfortunate for Logitech as I was going to "demo" the Harmony Link with Ipad/Ipod apps to a group of my "geek" friends at work today.  No way I'm going to demo something that is only 'sorta' working.

[MikeFoley]

I just got a mail from customer service which basically mimiced what “poseidon7902” was told above. This basically said try everything about resetting and reinstalling your device and give solutions for Windows, USB, other logitech remotes; everything but the iPad...