Harmony Ultimate, Harmony Smart Control, Harmony Link

[davenlei]

Server down again!  ARGH!  My remote works only 1/10 of the time!!!!!!!!!!!!!!!!!!!!!

[Scott68]

It would be interesting to understand how this architecture works.

My IPAD application isn't working, but it is still working on the IPOD touch.... why would one break and the other continue to work?

[CatLogitech]

Hello Scott68,

It would probably be best for you to call into Harmony support to report this. They may need to look into this futher for you.

[Scott68]

Thanks, I intend to that when I'm home later, but was just browsing for answers while at work.

[poseidon7902]

Well, both of mine are going back.  This has to be the most screwed up release of a product ever.  How can one company release a product that fails weekly.  I want to demand more than my money just for having to deal with incompetent customer service reps, a company that can't get a lousy server to stay up for more than 4 days straight, and a piece of hardware that can't cache your local settings.  It's a wonder this company is still in business. 

[hpoydar]

+1

[aviegas]

This is insane. Seems that logitech knows about this quite a while. I've been trying to get my Link to sync for more than 2 days now.

Logitech should at least post/inform a decent ETA on the matter.

[jw00000]

I just purchased the Link yesterday, and I have not been able to connect to it w/ my iPhone.  It claims my password is incorrect. It's pretty pathetic that:

a) It's still down.  I work in software and I would be fired if I presided over an outage like this.  FIred!

b) I have to come here to this forum and sift through posts to try to figure out when I can use my remote again. 

c) It really is pretty lame that this remote needs to sign on to some web server or whatever and if it so happens to be unavailable (and judging by the many and varied dates of these posts, it is OFTEN unavailable) then you're totally f-ing hosed

d) I sent an email to customer support and haven't heard back yet. 

Ok, I have vented.  I'm not usually one to sign on to a forum like this just to b-tch, but this is unusually lame.  If you're thinking about buying one of these Logitech devices, DON"T!  they're clearly not ready for prime time.   Please "kudo" this post to get the word out about this crap. 

Thanks

[jw00000]

Cat, 

I purchased my Link yesterday and I'm using the iPhone app.  I can't connect to my Link using the iPhone since it claims my password is incorrect.  Should I reset my Link?  or is this a problem with the myharmony servers?  I've heard that it's the servers, but they've now been down for more than a day.  How is that possible?   Please give me an update.  

Thanks, 

J

[Josepn]

I just got off the phone with Logitech and the rep was not even aware of the server issue.  I was trying to have patience, but this is ridiculous. How can a company the size of logitech not atleast make its own people aware of this major issue?  I assume that the Harmony Link is not a big service and they are treating it as such.