Headphones / Headsets / Microphones

[LessThanThree]

I reinstalled Windows Vista x64 today, along with all my drivers, including G35. Once it was all done, I wanted to set up my G35 to my old settings, and noticed I couldn't activate surround sound or voicemorphing.

I tried googling for people with a similar problem, but I couldn't find any solutions to my problem

G35 Window

That is what my G35 window looks like, im not able to click either of the morphing options, or the surround sound, but im able to change the mic settings and the setitngs of the 3 G keys

[Meltech]

Hello LessThanThree,

I would suggest uninstalling the software and installing the latest software in Clean boot.

Logitech Gaming Software Version 8.01:

32 Bit

64 Bit

Kind Regards,

[Gilgaron]

I have the same problem after trying to install LGS 8.0.1:

Upon installing 8.0.1 I receive a Visual C++ Runtime error in Lcore.exe

I uninstalled and went back to 8.0 and my G15v1 keyboard and G13 work again, but after reinstalling the G35 1.01.178 software I can no longer select voice morphing or surround sound.  If I hover my cursor over the voice morphing icons it states that "The voice morphing driver is not installed.  Please reinstall the G35 software."

I tried the 'clean boot' installation instructions suggested elsewhere to no avail.

So I either need to repair whatever damage 8.0.1 did to my G35 drivers or figure out how to install LGS 8.0.1. 

[Meltech]

Hello Gilgaron,

Which version of Windows are you running?

Kind Regards,

[Gilgaron]

Hello Meltech,

I am running Windows 7 Home Premium 64 bit.

Looking through a few other threads it seems that several others are having similar issues...  if helpful I can provide other system details that you think are relevant.

[Meltech]

For the Visual C++ Runtime error in Lcore.exe. The solution is normally to reinstall all the C++ packages

Microsoft Visual C++ 2005 Redistributable Package (x64)

Microsoft Visual C++ 2008 Redistributable Package (x64)

Microsoft Visual C++ 2010 Redistributable Package (x64)

I would install those then try installing the latest software in Clean boot again. If that doesn't work I would suggest uninstalling the software with Revo uninstaller to remove all remnants from the PC. Then try installing the software.

Kind Regards,

[wadaman]

Hello Meltech,

I have a similar problem (which can be seen right here)...

I have tried all your replies and nothing has worked.

I've reinstalled all Redistributable Packages for my system (XP x86), used the Revo, installed LGS 8.01 on Clean boot and I still got the same Runtime Error and also tried Resoting my System to and older date, but nothing fixed my problem. LGS 8.01 has also messed up my G35.

Are you developping a LGS 8.02 or a fix for this problem?

Your replies are always the same about running Clean boot and reinstalling. They do not work, unfortunatelly.

Cheers

[Gilgaron]

Thank you for the suggestions, Meltech.

Unfortunately I still receive the LCore error after reinstalling Visual C++ and following your instructions.  Even removing 8.01 with Revo before reinstalling 8.00 did not correct the G35 issue.

If it is of any diagnostic use, the applet for selecting profiles is active after installing 8.01 and I can actually use the applet and switch profiles until I select "OK" on the LCore runtime exception popup.  This was also the case before I posted here, but it seemed like it might be helpful to know that the program is at least partially running prior to the exception killing the process.

[Gilgaron]

Meltech,

I am seeing more and more threads about what appear to be related issues with the new driver set and the G35 and G930 headsets.

Have these issues been forwarded to the software team so they can be addressed in the next release?  I can submit something via email if it will help generate a work ticket.

[Efstratios]

Are we supposed to be using Logitech Gaming Software or the G35 software? I have both installed and the G35 software doesn't seem to work, i get those messages that the drivers arent' isntalled, but the LGS works and allows me to morph my voice and indicates when surround sound is on. Which do I use?