09-20-2010 03:27 AM
I have windows 7 64 Bit and the ClearChat™ Pro USB Headset. This is a new laptop ( a couple months old ) and the headset is also new. I have tried it on other OS's and other computers it works fine, as soon as I plug it in to my windows 7 OS, it works for a bit then decides to quit. I use this headset for gaming, Msn. It shuts down all sound completely and the microphone doesnt work either. I have updated all drivers, tried all usb ports, I only have my headset and my mouse in the USB ports. I have disabled all other sound devices made this my main communication and sound defaults and still the problem persists.
I know its not the headset, the headset works fine with other computers, so it has to be windows 7. Is there going to be any drivers and since I have seen so many other people with similar problems on these forums, I thought I might try to ask for help to see if there was a fix. Remember, all drivers are up to date, both the headset and the laptop are new and yes I have tried EVERYTHING else. It happens across all programs, and I have tried all fixes pertaining to those programs as well. The last thing I can boil it down to is that, this headset isnt as compatible as you all think it is, or windows 7 is flawed. Please any help would be appreciated.
09-29-2010 12:51 AM
Alright seems I have found a fix for this. The USB ports on the laptop are more than likely the issue, that the headset exceeds the bandwidth and overloads the port. So my husband ( being the brilliant man he is ) said that the headset was a USB port 1 and the laptop had USB port 2. So what I did was by chance, I bought a G-15 keyboard from logitech, ya know the one with the USB 1 ports in the back of it, plugged my headset into that instead of directly into the laptop and not had an issue since. I thought I would post this resolution to the problem here as it seems logitech doesnt give a crap enough to respond.
I hope this helps anyone else out reading this.
09-29-2010 07:44 AM
I have had a different problem with this headset. There is a loud hum in the background when I record. I have a Logitech Stand Mike that has no such hum. I can clean the recording with software, at the expense of the audio quality. These headsets seem to be oriented toward a quality listening experience at the expense of the recording quality. I tried Logitech support, and the advice I got was to get a different mike--one that plugs into the 3.5 mm jacks on the front of my laptop. They said it was a problem with Windows 7. But I went to a USB mike for the improved quality.
I'll try the usb port in an accessory as an attempt, But I don't hold out much hope.
09-29-2010 12:11 PM
You would probably get better results contacting their support department through email or phone rather than community message boards.
Also typically analog microphones are better quality for recording, say for music or something than USB (but really the mics aren't designed for that in headsets), but it could be a number of issues from bad mic, software conflict/compatibility, drivers, etc...
Try it on another computer/operating system and see if it's better quality.