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djackson231
Posts: 1
Registered: ‎04-09-2012
0

Clearchat Comfort USB headset Microphone suddenly stopped working

My logitech clearchat comfort USB headset has been working fine for 3 months and today i accepted a call from a friend on skype... during a call where the headset and microphone were working properly and people could hear me. and sudenly it stopped working

i have tried restarting, reinstalling, different USB ports back and front and cannot get it to work at all. Win 7 picks up the microphone driver and installs it but it wont pickup my voice no matter what

and yes it's not muted

 

what is wrong?

Retired Logitech Employee / Moderator (Inactive)
CarterW
Posts: 698
Registered: ‎08-30-2010
0

Re: Clearchat Comfort USB headset Microphone suddenly stopped working

Hi djackson231,

 

It sounds like the microphone is defective, would it be possible to test the headset on a second computer for the same problem? That would verify it.


If that is the case please contact customer care in your region for a warranty inquiry.


Regards

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