02-02-2012 05:47 PM
Thanks, I'll give it a try. Won't we miss out on 7.1 surround or other features by downgrading? I personally think this should simply be fixed in a newer version by Logitech.
05-11-2012 04:08 PM
ive had the same issue since building a new pc with a Z77 motherboard, the headphones would constantly reconnect every 3-4 seconds when the logitech gaming software was running.
i ended up swapping around the cables into different USB ports and it has seemed to fix the issue, must be something to do with USB 2.0 and 3.0 causing issues with the software.
Hope this helps someone
06-10-2012 03:30 PM
With a clean install of windows I am running into the exact same thing and it is driving me crazy. Before, I already had the logitech software installed for my G400 mouse. So I plugged my new headset in, everything worked.
On this system, I had the headset plugged in and the mouse plugged in and both worked. It was when I installed the gaming software (which forced me to disconnect the headset on install) that I started running into problems.
The link from earlier in the thread to the earlier version of the software has saved me for now. I installed the latest Logitech Gaming software and then I installed that software, rebooted, and now my headset works as does my G400 mouse with customizations.
08-14-2012 04:16 AM
I had the same issue with mine, and it would take about 10 minutes to stop disconnecting and reconnecting.
I found that connecting the receiver directly into the back USB port, and holding the headphones about 5 feet away from the computer works. Now it connects almost instantly! It must be some short range interference causing it or something.
12-29-2012 06:31 PM
You people should really start taking some computer classes because you all make me sick. Do you all not know ANYTHING about wireless radio frequencies? Let me help you, by following the steps below you'll completely fix all popping, static, & disconnections.
1. STOP USING YOUR USB 3.0 PORTS FOR ANYTHING OTHER THAN TRANSFERING DATA.
- Please read this for why USB 3.0 creates massive 2.4Ghz interference
2. Purchase a router that supports 2.4 AND 5.0 Ghz. The asus router is a great one with an extremely easy to use interface even for you low tech users. Once you get a router that supports 5.0 Ghz go into the settings and disable it's 2.4 Ghz frequency
-Make sure if you use ANY other wireless product that it supports 5.0Ghz connections (Ipad 1 does not Ipad 2 does). You can purchase netcards and wireless usb receivers that support 5.0Ghz
3. Plug your G930's USB connector to a USB port that is AWAY from any moving hard drives. If you cannot do this, it's time for you to switch to an SSD anyway.
Once you have completed the above your g930 will work just as good as any wired headset, the moment i stopped using USB 3.0 ports all static, crackling & popping dissipated completely and my MIC's quality shot through the ROOF. In order to stop constant disconnecting you must eliminate as much 2.4Ghz interference as possible. So if you're going to get a G390 make sure you don't get any other logitech product that uses 2.4Ghz. Pass this guide around and stop making forum posts because this issue is on YOUR END not the product.
02-10-2013 01:26 PM
A bit of a bump, but it's funny, I've RMA'd this thing four times for various other problems, and this still happens without fail. Since then I've built a new computer, so it's entirely new hardware, yet this is still happening. Even when it's the only usb device plugged in, so I've pretty much given up and I'm just going to buy a different headset.
And FloppyDisk, way to sound like a pompus jerk, no need to talk down to anyone who isn't certified in radio frequencies. Why would wireless interference cause the USB device to constantly disconnect and reconnect? Yes it would cause the headset to disconnect from the receiver, but not the receiver to disconnect from the computer. So no, wireless interference is most likely not the problem here.
I'm pretty sure this is just a software issue, since this didn't happen on the old versions of the software, even if it were plugged into usb 3.0 (GASP ) , but logitech doesn't care enough to fix it.
02-21-2013 11:07 AM
Well changing my wireless over to 5ghz fixed my problem with the disconnects happening. Thank you for the info there. Was about to submit a support ticket for a replacement too.