02-06-2012 12:16 AM
My issue is the following: After passing a certain threshold of volume the right speaker goes silent and it can't be waken up again. At first I thought that was a hardware fault and the headset was done for good, but after plugging it in another pc, for a short moment the right speaker worked ok. Then when I increased the volume it went silent and nothing, even the re-installation of drivers didn't help.
What may be causing this issue? Is it hardware or software fault? If it's hardware have you encountered this before? Is it possible to fix - and would it be difficult (unfortunately my headset is not on warranty so I can't return it)? I have tested the headset with three different OS - win 7 64 bit, win 7 32 bit and win xp and it was all the same.
I would appreciate your support logitech.
02-10-2012 07:09 AM
Since the issue has followed the G930 to different computers, it is most likely a hardware failure. Please contact Logitech Customer Care for your region.
02-17-2012 12:00 AM
Yesterday I got the headset repaired. It came out that the cable connecting two speakers was damaged, which was causing a short circuit. I think the cause for that may be that the headset's ability to twist is not offset well enough by its build quality. I paid for the repair about 20$. Let's hope they don't break anytime soon.
Consider my problem solved.