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Roger110
Posts: 3
Registered: ‎09-20-2012

G35 crackling at bass or loud noises

Hello everyone

 

My g35's have been working quite good for a few monts now. Yesterday i discovered some crackling in a movie but i thought it was a bad quality audio track. Today I wanted to watch another movie, and again, crackling noises. Then I was worried, so i tried to find ways to test them.

The first thing i noticed was that the bass at this song (http://www.youtube.com/watch?v=HSY2TGG_6aU&feature=related) suddendly was crackling, while it was perfectly clean before (even though it is an bass boosted song)

Are my G35's broken? I also checked for any EQ becouse it kinda sounds like a realy bad EQ bass boost if anyone knows what i mean

 

Thank you:smileyhappy:

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Vanessa1031
Posts: 5,495
Registered: ‎07-11-2012

Re: G35 crackling at bass or loud noises

Hello Roger110,

 

Are you turning the volume all the way up when this happens?

 

Regards,

Vanessa
Support Specialist


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Roger110
Posts: 3
Registered: ‎09-20-2012

Re: G35 crackling at bass or loud noises

Yes i am, at lower volumes i cant hear it. It soudns to me as if a wire or something is loose inside the speakers (the crackling effect is also louder at the right ear in oposite of the left) and at an certain amount of low-frequency sound (aka bass) the wire starts vibriting and making this sound

Support Specialist ★★★★
Vanessa1031
Posts: 5,495
Registered: ‎07-11-2012

Re: G35 crackling at bass or loud noises

Hello Roger110,

 

Check out the following link from Microsoft to fix this issue:

 

http://windows.microsoft.com/en-us/windows-vista/Tips-for-fixing-common-sound-problems

 

I hope this helps.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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Roger110
Posts: 3
Registered: ‎09-20-2012

Re: G35 crackling at bass or loud noises

You hope this helps...

 

Did you even check out the link? It's just like when I call a helpdesk to report a problem with my device the "technician" asks me if I "turned the device off and on again?"

 

I want real help, OF COURSE I know how to connect my speakers, and OF COURSE I did it right...

So any tips or RMA?

Support Specialist ★★★★
Vanessa1031
Posts: 5,495
Registered: ‎07-11-2012

Re: G35 crackling at bass or loud noises

Hello Roger110,

 

You can contact the Logitech Customer Support team in your area for further assistance with this.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.