02-26-2012 05:47 PM - edited 02-26-2012 06:06 PM
So I've been having a problem with my G930 headset for a while now.
Basically what's happening is my headset occasionally cuts out and re-connects, it doesn't seem to be losing the signal it's just happening when playing certain games. (BF3, WoW)
Essentially what will happen from a user standpoint is I'm playing the game and first I will hear a little bit of popping or stuttering in the sound, a little while later the headset will disconnect and 5-10 seconds later it will reconnect and sound will resume, usually without the popping and stuttering.
Occasionally the problem is even worse, the headset will do as describe above but it will not reconnect, sound will be completely dead across my entire system and the audiodg.exe process is entirely unresponsive.
When this happens it is impossible to kill audiodg.exe, attempting to restart the Windows Audio and Windows Audio Endpoint services is impossible (They never stop due to the frozen audiodg.exe)
I can manually kill the svchost.exe process hosting Windows Audio and this will allow me to restart the service, but the audiodg.exe process still cannot be killed or restarted. (Tried using process explorer, command line kill with the force option and a few other methods, the process is just inaccessible)
When this happens the only option is to restart my computer and I must do so using the reset button, Windows is unable to shut down correctly (It attempts to shut down the audio service and can't, so it just hangs at the Shutting Down screen endlessly)
This issue has persisted across a recent reformat, it happens regardless of where I plug in the headset. (I've tried multiple different USB ports on the back of the system, I've tried the front ports, and I tried with the hub Logitech provides with the headset, the issue is the SAME)
Windows 7 Pro x64
AMD Phenom II X6 1090T
16GB Mushkin Enhanced Blackline
Asus Crosshair IV Formula
Other USB devices:
G700 gaming mouse
This issue occurs both with and without the logitech gaming software installed.
All drivers are fully up to date, Windows is fully updated, Nvidia card is on the 295 branch of drivers. AMD chipset drivers are installed, and my motherboard is on the latest BIOS.
Edited to add: I've tried unplugging the receiver when sound breaks in between all of the other debugging I've attempted with restarting services and whatnot.
Also one bit of information that might help diagnose the issue: This happened once before I installed the logitech gaming software, so I attempted to install LGS, it asked me to unplug the receiver before proceeding, but at that point the receiver was not plugged in, sound broke entirely so I had disconnected the receiver, somehow the driver believed that the headset was still connected.
03-01-2012 01:10 PM
I recently started having the same issue but with no reconnects at all, never had to restart the PC though. Also in the middle of using my 930 wile playing a game and talking to others, it cut out. I got it back on, but now the mic doesn't work at all.
03-07-2012 05:45 PM - edited 03-07-2012 07:23 PM
Well, I found my solution: Don't buy any more logitech products.
I got fed up of this broken driver problem and purchased a Turtle Beach headset, not only does it have nearly twice the range the sound quality is also far superior.
I've also not had a single disconnection or audio crash issue with the new TB headset.
Logitech doesn't seem to care about customer satisfaction any more. I have to give them credit for processing the RMA on my headset quickly, but after that didn't fix the problem their support has been entirely useless.
If you care about your customers Logitech hire some people who actually know how to debug these issues. Or at the very least offer a driver with debugging symbols included so I can diagnose problems myself. Companies that keep their drivers closed source and refuse to provide customers with what they need to solve their own problems are despicable, I'm a software engineer and I was entirely willing to do the legwork to solve this issue myself, but your refusal to even provide me the tools I need to figure out what's wrong just rubs me the wrong way.
I've been a logitech customer for a very long time, ever since I purchased my first wireless keyboard/mouse duo (The MX900) and I've stuck with logitech peripherals ever since, lately it seems that quality has gone out the window.