10-14-2010 11:51 AM - edited 10-20-2010 06:20 PM
Every time my computer starts up, I receive a windows error for Runtime Error. It points to: C:\Programs Files (86)\Logitech\G930\eReg.exe
I've uninstalled the G930 software twice, and looked for updates from M$. I thought the software fixed the issue because it went a few days before the error surfaced again.
I should also mention that other than some choppy audio (new pc build - working out the kinks), which I'm researching too, the headset works great. I used it on other computers with no issue.
Antec Dark Fleet DF85, Gigabyte GA-X58A-UD3R, Intel Core i7 CPU 950 @ 3.07 8MB Cache, Corsair 8GB DDR3 1333MHz, nVidia GTX 275 1GB, WD VelociRaptor Sata 300GB / 10,000RPM, Antec TPQ-1000, Win 7 64bit.
10-20-2010 06:19 PM
Response from Logitech Support (didn't fix my issue, what did is at the very bottom) YMMV :
Make sure that you have the administrator's permission on your computer. You may try to uninstall the current headset software that you have and disable your firewall / anti-virus
temporarily. Then perform a clean boot installation as follows:
1. Click Start type msconfig in the search box and press Enter
Configure Selective Startup options
1. On the General tab, choose Selective Startup
2. Uncheck Load Startup Items
3. Select the Services tab
4. Check Hide all Microsoft services
5. Click Disable all
6. Click on OK
7. Click Restart.
Then reinstall and run the software using this download link: http://www.logitech.com/en-us/438/7248?softwareid=
Wait for a moment and see if the software will automatically launch after a while.
After performing the necessary steps, restore your system by doing the following:
1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer
However, that alone didn't fix my troubles. What seemed to fix it was I browsed to the ereg.exe and ran as admin. I registered the product, and afterwards rebooted the PC. So far no more runtime error.
10-23-2011 05:37 PM
I suffered from this problem it was caused by having the g930 charger+dongle plugged into a hub and not directly into the motherboard.I updated from 8.01 to 8.12 software at the same time this happened and thought it was from the update but i plugged the cord into the wrong usb spot .