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Logi Nu
Jakken
Posts: 4
Registered: ‎06-21-2013

G930 Static Noise (helps by holding my hand on the headset?)

Hello forum!

I have been having this static noise in my G930 now for a while and getting tired of it. Sometimes I hear it and sometimes not. I have found a REALLY weird solution (if it is even a solution): When I hold my hand on the left ear-cup (outside ofc) the static noise disappears, and I really dont think this is the way I should remove my static noise. Anyone know about this and know any trick?

I have been reading about stuff like: "downgrade drivers" and "ground your computer". None of those worked, but holding my hand on the left earcup works.

Anyone got any tips?

Merc out

Support Specialist ★★★★
daleLogi
Posts: 5,934
Registered: ‎01-06-2010

Re: G930 Static Noise (helps by holding my hand on the headset?)

Hi Merc,

 

I'd like to do a simple test to help with isolating the issue. Mute the microphone of your G930 and check if the static still occurs with the microphone muted. By the way, also make sure that sidetone and voice preview are disabled in the Logitech Gaming Software.

 

daleLogi

Support Specialist

 

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Logi Nu
Jakken
Posts: 4
Registered: ‎06-21-2013

Re: G930 Static Noise (helps by holding my hand on the headset?)

Hello daleLogi and thank you for taking your time to answer this.

I have disabled those things and tried all sort of possible things already, and holding my hand so it touches the headset on the outside off the headset is the only thing that works (so I do not think that its any kind of software problem). I have no idea why this works, its like its blocking a signal or grounding the headset, maybe? I dont know. Because I guess the wireless receiver in the headset is in the left ear-cup.

Its not a loud static noise either, but you can still hear it and its really annoying.

Merc out

Logi Nu
Jakken
Posts: 4
Registered: ‎06-21-2013

Re: G930 Static Noise (helps by holding my hand on the headset?)

Bump

Support Specialist ★★★★
daleLogi
Posts: 5,934
Registered: ‎01-06-2010

Re: G930 Static Noise (helps by holding my hand on the headset?)

Hi Merc,

 

A good way to isolate the issue with your G930 is to try it out on a different computer (you don't have to install the software). If the issue persists on a different computer, it's likely a hardware problem and the best option would be to get a warranty replacement for the headset.

 

 

daleLogi

Support Specialist

 

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

 
Logitech 
    
Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status 
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.