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Logi Nu
Cloudnine21
Posts: 1
Registered: ‎05-02-2011

G930 USB Broken.. replacement?

I recently purchased this headset and it works great, except that the USB connector (for the sound) got jarred a few times and broke apart.  Does anyone know how else I can use the headphones, or if they sell a replacement? 

 

Thank you!

Logi Apprentice
EamonnDH
Posts: 100
Registered: ‎03-21-2011

Re: G930 USB Broken.. replacement?

http://www.logitech.com/en-gb/349/4875?pcid=4872

 

Spare parts store, the delivery is a bit pricey though.

Retired Logitech Employee / Moderator (Inactive)
kpeppard
Posts: 789
Registered: ‎09-02-2009

Re: G930 USB Broken.. replacement?

please view your private messages

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Logi Nu
jccouture
Posts: 2
Registered: ‎04-05-2012

Re: G930 USB Broken.. replacement?

Hey, I'm in the US, how do I get my hands on this part? I don't see it as an option for delivery to the US.

Retired Logitech Employee / Moderator (Inactive)
dhelpard1
Posts: 654
Registered: ‎03-03-2011

Re: G930 USB Broken.. replacement?

Hello jccouture,

 

The link provided in the previous message is for Great Britain.  You can purchase a replacement USB receiver for your G930 from here. 

 

I hope this helps you out.

 

Sincerely,

 

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Logi Nu
jccouture
Posts: 2
Registered: ‎04-05-2012

Re: G930 USB Broken.. replacement?

Thanks, yes that helped. Although the Part # doesn't match the USB reciever dongle I have.

 

The Part # on the one I have is listed 881-000081

The Part # on site  is listed 993-000455

 

Just want to make sure I'm buying correct item.

Retired Logitech Employee / Moderator (Inactive)
dhelpard1
Posts: 654
Registered: ‎03-03-2011

Re: G930 USB Broken.. Replacement?

Hello jccouture,

 

The part number that starts with the 8 is for manufacturing purposes while the part number that starts with the 9 is used for sales purposes.

 

Sincerely,

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Logi Nu
Nightshaper
Posts: 1
Registered: ‎08-27-2012

Re: G930 USB Broken.. Replacement?

I recently ran into the same issue, My G930 USB reciever broke due to a freak accident, the only thing is since i'm In canada i have been unable to find an available replacement within my country. Is there where else i should be looking or does this mean i have to replace the entire headset (which i'm hoping isn't the case)

Logi Nu
hantudota
Posts: 1
Registered: ‎10-18-2012

Re: G930 USB Broken.. replacement?

my usb is broken now..when i plug the usb into the pc it says it cannot recognized it..the problem is i cant find the replacement in japan..can anyone help me with this one

Logi Nu
SpencerHK
Posts: 1
Registered: ‎02-28-2013

Re: G930 USB Broken.. replacement?

Same here, from Hong Kong and rang the local Logitec guys here and they couldn't help.  My headset is still pretty new and will be a shame if I have to force to buy a new one...   Can anyone please tell me where I can buy one in Asia?