Headphones / Headsets / Microphones

[OwlOwl]

Hello Logitech-community,

i've received a big problem with my G930 headset. It seems to randomly loose its connection so that ive got to shut it off (holding powerbutton) and turn it on again just to see that i looses its connection 5 seconds later. This problem appears not everytime i use my headset but if it appears it wont stop for undefined time so that i can put it beside and hope that it will work well when i start my pc some hours later. I still dont know wether it is a hardware or a software problem because it randomly works or not ... i tried many different things, for example turning of wirelessLAN on my router and i update it frequently as well. 

I kinda hope its a software problem because i lost my proof of purchase so that i cant give it back to "saturn" (thats where i bought it) ... i realy like the logitech g930 if i look onto it functions but the problem is so destructive to gaming and internet voicechat that i cant get along with that i sincerely hope that there's a software solution or that logitech is so kind to replace my headset with a new one because i think they know the problem as well as i do ...

In Hope for coorporation,

 OwlOwl

P.S.: I'm sorry if i did any mistakes  

[Cintech]

Hello OwlOwl,

  That certainly is a big problem !   Have you tried moving the USB receiver to a different USB port ?  If you are using an external USB hub , please disable it for trouble shooting . You may also want to try moving your wireless devices/transmitters (Routers, phones, etc.) away from the receiver (at least 10-20 feet [3-6 meters] away from it.  If your router supports changing the channel that it operates on , change it to the highest number value.  These steps have worked for some people.  If  the issue persists you may want to contact Sales for your region and get a replacement receiver .  Thank you for using our forms . Please post an update if you have the time.

Regards,

[ohms139]

These headphones are pretty much the biggest piece of garbage Logitech has produced.

I have had 3 sets of them now, and they all have the same connection issues. My first one I purchased, the second Logitech exchanged to rule out defect (which I ended up selling after I was having the same issues) got my third pair which I bought from a completely different vendor just to give it one last shot with the same failing results.

I think it was piss poor design on Logitechs part to create wireless headphones that work in the 2.4 GHz frequency range which is already SO saturated, especially if you live in a densely populated area.

Whos moronic idea was it to give the user no ability to change the frequency channel from 1 thru 11 like most other 2.4 GHz wireless items. Realistically, for the cost of the headset Logitech should have used 5.8 GHz.

Ultimately, I would recommend anyone who is thinking about buying these that they save their money and spend a little more and purchase the MLG sponsored A40 Wireless set from Astrogaming for $279.99 and save yourself the grief from these pieces of crap.

I have been using nothing but Logitech peripherals since I got my first PC which was a 386 DX 40 and you needed an 8-bit ISA bus card for one of Logitech's first mouses and have never had an issue with any product until now.

The G930 just takes the cake in being one of the most horrible items I have used to date and I would rather smash them with a sledge hammer then to sell it on Ebay and forsake other potential users with the complete fail that is the G930.

[Ra1dMaX]

got same problems moved the reciever as far as i can move it from the PC(as long as the cable is)

hope its gonna help but have my supicions that its not

also the plastic parts that keep the earpieces on to the headpiece is poor design as the tension put on that part makes it break quite fast(right earpiece is atm held together with duct tape)

theese 2 parts wich hold it together with 4 small screws should have been made out of something other than plastic like maybe aliminum/steel composite

atm i'm thinking about getting a shop that makes custom made things from metal to make me the pieces out of steel so that the headset keeps together properly

for me it feels like logitech didnt even bother testing the strenght of their headsets before finalizing the product...

mind this has been a problem with most of my headsets that the 2 tiny "plates" that hold the earpieces together to the headpiece breaks easily after the first 1-2 months after purchase

http://i426.photobucket.com/albums/pp348/Ra1dMaX/gaming-headset-g930.png

here is a pic of the part that breaks easily

problem not solved got the reciever as far away from the wireless reciever 5m still lost the connection(or that the headset turns off and on) still its not acceptable when i paid close to 200€ for a headset........

my wireless reciever is a cheap 50€ bought in a supermarket and it has never lost connection

[IkonnG]

Was wondering did you find a shop to make this i would be interested in getting a set if possible. I also have the same problem with the right side plastic piece breaking Im on my second set