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Logi Browser
Nihilanth
Posts: 5
Registered: ‎03-18-2012
Accepted Solution

G930 ear piece plastic broke, is that covered in the warranty?

Hello,

 

About two weeks ago, I noticed a crack on my headset. This morning, while taking it off my head, the piece cracked even further and is now clinging on by a millimeter of plastic. I don't have the picture of it right now, I'll take a pic later on and upload it, but for the sake of conversaion, I'll add a random pic of the G930 and mark where they broke.

 

Is such type of damage counted in the warranty? Mind you, I have no idea why or how they broke. I never dropped them, I don't take them anywhere, they never leave my room and it's a very strange place for them to break since that part of the headset isn't really mobile.

Thanks

G930 general area of damage

Retired Logitech Employee / Moderator (Inactive)
dhelpard1
Posts: 654
Registered: ‎03-03-2011

Re: G930 ear piece plastic broke, is that covered in the warranty?

Hello Nihilanth,

 

The G930 headset does come with a two year warranty.  Since your headset is physically damaged, I would suggest contacting Customer Care for your region for further assistance and a warranty replacement.

 

 

I hope this helps you out.

 

Sincerely,

 

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Logi Browser
Nihilanth
Posts: 5
Registered: ‎03-18-2012

Re: G930 ear piece plastic broke, is that covered in the warranty?

Thank you for the reply,

Just one question, me being in Croatia, should I contact the Logitech branch office since I can't find any other more specific phone number?

 

Cheers

Retired Logitech Employee / Moderator (Inactive)
dhelpard1
Posts: 654
Registered: ‎03-03-2011

Re: G930 ear piece plastic broke, is that covered in the warranty?

Hello Nihilanth,

 

Contact information for your region can be found here.

 

 

Sincerely,

 

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logi Nu
holst
Posts: 1
Registered: ‎04-01-2012

Re: G930 ear piece plastic broke, is that covered in the warranty?

Hey. Same happend to me 2 days ago. did the warranty cover?
please reply, thanks.