Headphones / Headsets / Microphones

[jtSnip3r]

There is a problem with the Logitech Software Version: 8.01.120 Post Date: 08/19/2011 Platform: Windows 7

I ran into this issue today because I had to reformat my machine. When I was up and running I went to the Logitech site to download the software for the Logitech g930 head set and the g15 gaming keyboard. I could not find the installs so I called support and he informed me that they had been combined into one package 8.01.120

I installed the package and it recognized my headset and keyboard fine.

The issue I was experiencing is that surround sound would just stop working at random times after much searching the internet and these forums others resolve the issue by repeatedly re installing the software, it then works for a random amount of time and then stops working. The only way to get it to work again is to again reinstall the software.

After spending a full day on this I decided to go to the ftp server and download the standalone packages I had before.

ftp://ftp.logitech.com/pub/techsupport/headsets/g930_100364b_x64.exe this is the last standalone version that they made version 1.00.364 03/23/2011

ftp://ftp.logitech.com/pub/techsupport/keyboards/g15/lgps200_x64.exe the latest version is not on the ftp server so you have to run the update and then it downloads the g15 software build 3.06 from 08/03/2010

I am back to normal now, I am 100% confident that this is a driver issue with the new software, users using the old build will not have an issue until they have to install the new software like I did. There are multiple threads on this issue in the support forums however when I called tech support they had no idea of the problem.

These are just a few of the posts

http://forums.logitech.com/t5/Headphones-Headsets-Microphones/No-surround-sound-with-new-software/td...

http://forums.logitech.com/t5/Headphones-Headsets-Microphones/G930-Surround-Sound-Problems/td-p/4995...

http://forums.logitech.com/t5/Headphones-Headsets-Microphones/Updated-my-dirvers-thinking-it-would-b...

I am taking the time to write this up to hopefully help someone else and so that the developers will take a look at there drivers for the 8.01.120 build that stops surround sound from working intermittently. The software will say "surround sound content has not yet been detected".  Only two speakers will be highlighted and in use. As soon as you re install the software over-itself it works and turns blue it WILL stop working over and over again at random times.

Thanks,

Justin

[afdg23rf]

Exact same experience with the new software on Windows 7 x64. Back to the old one for now. Never change a running system, I guess.

New obviously not always means better.

Well, I hope this will be sorted out. If Logitech needs any further informations to reproduce the problem, I'll have an eye on this thread.

[jtSnip3r]

Also I forgot to post that when you install the new software 8.x and then uninstall it and try to go back to the old drivers you will not be able to install them again without getting an installation error.

There are posts on here on how to try to rectify buy deleting folders that Logitech leaves behind. Hoover I was unsuccessful trying these methods and I had to format my entire machine to get the old drivers working.

I will not be purchasing another Logitech headset in the future due to lack of support and responses to this issue on there top tier headset.

Justin

[Eunox]

Recently got a G930 this past Tuesday.  Installed it, and everything seemed to be working fine at first.   Then I started having the issues of losing surround sound.  Toggling the hardware switch on the headset from stereo to surround would make it come back for a bit.  

Decided to reboot my computer today, after reading of issues with rebooting and then my G510 keyboard doesn't work (didn't even light up after windows login came up).  Unplug and plug the keyboard back in and it's fine.   Log in and then windows keeps detecting the G930 over and over.  Unplug/plug the receiver back in a couple times and it finally stops freaking out.  But then the sound is just super quiet even at max volume.

Decide to reboot again and BOOM, keyboard not working again and headset going nuts again.

So, did a system restore back before I installed 8.01.120, then installed the older drivers as you suggested and everything is working great.

Something is sure wrong with the latest drivers on Win7 x64.

[jtSnip3r]

yup and the developers havent done anything about a driver problemon there top tear headset, last logitech product I purchase going with a razar once I need to upgrade drivers.

[jtSnip3r]

this issue is still present in the latest software really is unbelievable that it is still broken. http://forums.logitech.com/t5/Headphones-Headsets-Microphones/Driver-8-30-86-still-has-not-fixed-cut...

[ToxiQGaming]

Last Logitech product I've bought....ever!

It's more than a year now and still nothing on their side! Going back to Razer or even a five-buck headset... at least they work!

[Hopealohikaarme]

This is unbelievably irritating! I have been dreaming of getting a wireless headset for ages, and finally after examining the tech specs decided to go with the G930. BUT once again, I am dissapointed as the big corporation's product is not what was advertised. I can't get surround to work, and I'm running the latest Logitech gaming software. This is major major problem within the whole IT industry, corporations keep selling absolute worthless junk to people, and I am infuriated with myself for buying into their lies. Sometimes it feels like it's a total gamble to buy anything in today's market, it either works or either it's a complete steaming pile of waste.

So if something works, like a wired headset has been working for ages, then do not update it. Never. Do not update anything that works, never ever ever ever. If something works, it's value is much more than the amount of dollars you paid for it. It's a gamble that you have won, when you bought something. If it works, you're a winner in today's marketplace. If it doesn't work, you're just a sucker like to rest of the consumer masses.

I hate this world.

[twerp]

Thanks for posting guys.  I was going to buy these, but now that I know their drivers suck I will not buy them.

Cheers and sorry to hear you guys bought a product that doesn't work.

Logitech: Man up and fix your drivers.  You lost a customer today (and probably many more)

[BankaiQc]

I agree. It use to be good plug and play devices. But not sure I will ever buy again from them, except perhaps mouse, keyboard. Driver updates are to fix issues, not to make the device not to work. Test your updates properly.