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Logi Nu
Smkitdown
Posts: 2
Registered: ‎09-28-2011

G930 not turning off/buttons will not work/surround sound won't work

[ Edited ]

I've had my G930 for almost a year now and I went to shut it off just now and it's not shutting off. Neither is the surround sound switch working, the G buttons, the volume control, or the mic mute button. This happened to me once before but I re-installed the drivers and that fixed it, but I did that this time and it's not working. I think it's something with the new drivers because when I had the seperate drivers for my G930 and my G15 seperate I never had this happen. It's only started happening with the new Logitech gaming software. Any ideas on what I should do? Thanks for your help!

Logi Nu
Smkitdown
Posts: 2
Registered: ‎09-28-2011

Re: G930 not turning off/buttons will not work/surround sound won't work

Any help or support specialists going to ignore me? Whenever I see this problem show up on the forum history theres never a response to it. This is my 3rd headset from Logitech (2 G35's and 1 G930) from Logitech within a year and a half and every single one has broken pre-maturely and I'm VERY gentle with them. I'm done with Logitech headsets if I can't get this fixed.

Logi Nu
Danimalian
Posts: 2
Registered: ‎10-08-2011

Re: G930 not turning off/buttons will not work/surround sound won't work

[ Edited ]

I just had the exact same problem starting yesterday.  My headset would only turn on if it was connected to power, the power button would not work (whether it was off or on), and surround sound was off no matter how the switch on the headset was positioned.  I tried all the driver uninstalling/re-installing and usb plugging/unplugging combinations I could until I finally got fed up and opened up the headset itself.  Fortunately, this seems to be the way to fix it.

I read on another post that the battery compartment is in the right headphone, and since I have issues with right channels failing constantly anyway (especially when bass is involved), I opened it.  I should warn you, though, that this will void your warranty (apparently).  First, you should be sure that the headset is unplugged.  Then, you will need a small screwdriver (I used a Pozi PZ00 head, but a Phillips-head of similar size seems to work as well) to unscrew the ear cushion which will then allow you to unscrew the plastic casing.  All you need to do then is disconnect and reconnect the battery at the small white plastic connector.  Before screwing everything else in again, be sure to test it out and make sure everything is working properly again.  Basically, this seemed to have been a "hard reset" for the hardware of the headset, and it is working fine so far.

I hope this helps.