02-07-2012 10:28 PM - edited 02-07-2012 10:40 PM
I am e-mailing and PMing this to as many people at Logitech as I can to see if I get a response from someone who can make a difference and I suggest everone with these problems writes their own letter and try to get Logitech's attention. This has gone on long enough!
"After owning the G930 headset since they launched in Canada I have been dealing with a range of problems with the headset. I have been an active member of the forums discussing the issues with other Logitech customers and not with Logitech representatives because no one from Logitech is reading the support forums. Almost everyone across the board is suffering from the same issues concerning the headset and the deplorable state of the drivers. Some of the main issues include, but are not limited to poor sound quality in the new LGS series of drivers versus the older set of drivers, frequent random disconnects having to do with the headset and the USB dongle separately, frequent disconnection and reconnection of the USB dongle upon boot or plugging in, the noise cancelling microphone does not work, crackling and static laden sound, sound only coming out of one ear while in (or out of) surround sound mode etc…
There are many users who have reported going through the RMA process and the replacement headset has the same host of issues as the last pointing towards horribly broken drivers and not hardware. It seems to me like Logitech could save money by looking into these extremely common problems that render the headset almost useless for a lot of the consumer base rather than have many of the headsets sent back when it is a software and not a hardware problem. Also the issue of Logitech’s reputation as a quality hardware provider should be taken into account as I have always owned Logitech products and this complete failure of providing working drivers for an expensive headset has soured my opinion of Logitech and I am sure many others’. Even just the fact that there are many of us reporting our problems on the support forum and no one is listening from Logitech and almost no recognition or contact is made with anyone from Logitech.
Could this message be forwarded to those who can make a difference higher up on the corporate ladder? The state of affair pertaining to the G930 software is quite deplorable while with every new release of the drivers the sound quality degrades and more features stop working. For instance in the latest version not only did the sound quality noticeably degrade, but the G keys stopped working for everyone. As I said before all of these problems are well documented on the support forums and no is listening, no one is fixing the drivers and people are getting fed up.
Please tell me someone who can make a difference will see this and please if I could get a response which would let me know that someone is looking into what the heck is going on? I am getting to the point where I don’t want to deal with these issues anymore and am considering buying another headset, but I paid 180 dollars for this headset and I just want them to WORK."
02-09-2012 12:36 PM
I've gone through four G930s, and am starting an RMA for the one I currently have.
My first one had a weird problem where my audio was distorted, sent it out, got a new one back, same problem. Sent that back, got another one with the same problem. Turns out that was from the latest drivers that the CS guys tell everyone to install.
Switched to an older driver, but the headset only had audio coming out of the right channel. Sent that one back. The one I have now makes this awful buzzing noise before turning itself off after 5 seconds, the headset worked just fine last night.
I paid $120 for this thing, why do I have to go without it for two weeks (since Logitech is on the other coast and only ships UPS ground) every time their defective hardware decides to stop working? I also feel like Logitech doesn't even look into why headsets get RMA'd and think they might just be throwing them out when they return, since none of the problems I've ever had have been fixed.
I switched to the G930 because the Creative headset I had was junk, but I'm starting to think that I'm going to have to deal with a junk headset that works most of the time over a "good" headset that works less than half the time.
02-09-2012 02:15 PM
Just sent my email a few mins ago actually...
Im not going to go through it all over again but ill give you a run down of my problems
1. Sensitivity issues in the microphone mean that to use voice activation in ventrillo etc I have to set it so I have to nearly shout or else it picks up every breath and movment I make ( Including the sound of a hand gently brushing against a shirt ) Very confusing!.
2. Voice morphing doesnt work because for some reason the sensitivty issues seem to be some what fixed if you have morphing on which means that the sensitivity on my programs is then set too high and wont pick up at all! >.<
3. Somthing wrong with the bass....I like it nice and thumping but if I put it up any higher from default level it tends to rumble and crackle horribly.
4. Listening to music at a decent level sometimes makes strange crackling and buzzing noises.
5. The dongle and headset disconnect from eachother every hour or so.
Overall I am absolutely fuming at these and I hope I get a straight awsner to my email with no mucking around!
Goodluck G930 users!