Headphones / Headsets / Microphones

[cohesioN241]

i purchased this headset back in October and never had a problem until a few days ago. i went away on vacation for 2 weeks and when i came back, my headset began to cut out (hadnt used it over the break at all). receiver was next to the router, gonna try and move the receiver and see what i get

[Akolite]

Hey,

my headphones are about a week old. At first everything was perfect. Now today it started the cutting out problem like everyone else. I have moved it closer/further away and tried the usb in different places. Still the same problem. I also have the problem of the sound, when set to stereo, only coming out of the right ear in certain applications/games.

Any ideas?

Regards,

Devon

[Digital Cipher]

I'm having the same problem and it's getting increasingly annoying.

I got my G930 at the end of 2010.

[Undermoose]

I bought a pair of these, they worked perfectly for about a week. Then the cutting out started happening. Forget a half hour, we're talking 20 seconds between drop outs sometimes, then others it seems to work for a while.

Different games seem to make it happen more than others.

I then returned that set, got another, walla no more drop outs..... for about a WEEK. Now it's terrible again!

This is not interference, this is something very wrong with this product.

I'll be looking for a refund soon.

[flavio_logi]

I am having the exact same problem. The computer is running Windows 7. The cut outs happen every 30-60 minutes in average and last for about 5-10 seconds. Similar symptoms as everybody else here.

Tried outside the house and it still does it.

[Drakey83]

So is anyone @ Logitech doing anything about this?!?!? I spent 150$ on this and it needs to work! I've RMA it 2 times, I've moved my router, I’ve tried every USB configuration possible from motherboard USB to front USB to powered USB hub, I've even reinstalled my x64 Windows 7 Ultimate Edition. I've searched the internet for hours with no answers to this problem that MANY people seem to be having. I know this isn’t a computer problem on my end because I am having absolutely no problems with anything else on a system full of other USB peripherals. Logitech you NEED to be doing something about this problem! If it’s not fixed I’m going to be forced to get a refund and buy another headset that I really do not want. Please I  love everything about this headset except for this one annoying problem and I don’t want to be forced to spend my money else ware, IF YOU CARE ANYTHIGN ABOUT YOUR SALES AND YOUR CUSTOMERS PLEASE RESPOND TO THIS FORUM AND TELL US WHATS GOING ON!

[toxic-snipe]

I think in order to help the devs, you should state what specs you are using including motherboard. There might be some similarities in hardware each user is using who is having these problems.

[Drakey83]

my system,

Intel Core i7 920 @ 2.67 GHz CPU,

EVGA X58 SLI Motherboard,

12 GB DDR3 1600 speed ram,

EVGA GTX 295 GPU,

NZXT 800 W PSU,

WIRED Merk Stealth keyboard,

Wired Cyborg RAT 7 mouse.

Hopefully this helps!

[Drakey83]

So it appears as though Logitech couldn't care any less for their customers. No one from Logitech has even responded to the forum since last year and even then they didn’t give us a solution to this problem. I know forums are not meant for customer support so I wrote an email to the Logitech customer support and all I got back was a response that was cut and pasted and didn’t help me at all. They guy who was helping me had obviously had not read my email carefully if at all, and all he told me to do was to press the reset button on the receiver. Since then I have written the customer support guy back at least 6 times and I have been ignored without even one reply. Logitech **bleep** at product and customer support and unless they get back with me by the end of the week I’m getting a refund and they will lose my business in the future, this is ridiculous!

[Jeahavee]

Yep I've been playing with this headset since Black Ops and it does it all the time and of course it leads to me playing like I'm on the consle for those long 5-8 secs.

I think this 2.4GHz is the problem. The solution would be what frequency is the headset using (I mean the number 1-11 or whatever). That could be the issue. My router and USB are right next to each other. I did move the dongle close to me sonothing is in front of it. I guess bluetooth could be a problem too. My phone is always connect to the computer. There's gotta be a way around it so I can keep things connected.

Course I don't have the headset on all the time I only turn it on when I need to play otherwise it's off.