09-26-2011 09:30 PM
Hi, my g930 can't be turned off, even if i hold the button for 5 seconds and release. Also none of the buttons/switches/volume control are working. What can be causing this? According to the 930 software, the battery has 10hrs left, after a full charge. It was working find before the last charge.
10-07-2011 06:41 AM
Please try the headset on a different computer if possible. Contact Logitech Customer care for your region if this issue persists .
10-07-2011 11:04 PM
try unplugging the reciever. Then hold down the power button for 5 secs. That worked for me. I was having the same problem.
PS you may want to go into task manager and stop the drivers before plugging the reciever in. Then start the drivers again and plug in the reciever before turning it on or it may not recognize your g keys properly (if you just plug the reciever back in without stopping the software)
10-08-2011 12:35 PM
Hi, I just posted this to a user on another thread. I hope it helps.
I just had the same problem starting yesterday. My headset would only turn on if it was connected to power, the power button would not work (whether it was off or on), and surround sound was off no matter how the switch on the headset was positioned. I tried all the driver uninstalling/re-installing and usb plugging/unplugging combinations I could until I finally got fed up and opened up the headset itself. Fortunately, this seems to be the way to fix it.
I read on another post that the battery compartment is in the right headphone, and since I have issues with right channels failing constantly anyway (especially when bass is involved), I opened it. I should warn you, though, that this will void your warranty (apparently). First, you should be sure that the headset is unplugged. Then, you will need a small screwdriver (I used a Pozi PZ00 head, but a Phillips-head of similar size seems to work as well) to unscrew the ear cushion which will then allow you to unscrew the plastic casing. All you need to do then is disconnect and reconnect the battery at the small white plastic connector. Before screwing everything else in again, be sure to test it out and make sure everything is working properly again. Basically, this seemed to have been a "hard reset" for the hardware of the headset, and it is working fine so far.
Best of luck.
10-19-2011 01:20 PM
11-15-2011 01:56 PM
Thankyou for the reminder of the reset switch...I "HAD" the same issue with my headse and I was not about to open them up....I used the reset switch and it was an instant fix....I have use of all functions on my headset as well as maintained my warrenty...like I said thankyou for the reminder...peace