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GuillaumeM
Posts: 2
Registered: ‎03-24-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello,

 

I'm having exactly the same problem with Skype, Teamspeak and Lync (that means all programs I tested so far).

 

This is *not* an issue with Skype.

 

I see quite a few complaints about H340 mic input being too sensitive (my friends hear my mouse click very clearly) AND being sent to earphone, I believe there's a real problem either with the headset or with the drivers that are automatically downloaded upon first connection.

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello GuillaumeM,

 

Let me ask you the following:

 

Have you tried connecting the H340 headset into other USB ports?

Have you tried the headset on a different computer?

 

I'll look forward to your reply.

Vanessa
Support Specialist


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Xykon
Posts: 5
Registered: ‎03-27-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello,

 

I'd like to add myself to the list of users with an H340 that is picking up my own voice. Besides using Skype I use our company's voice client which has the same problem.

 

I already tried everything I found on this forum and on other sites but nothing has helped so far. I don't have an opportunity to return the headset so I really need a solution as soon as possible. I use my headset for voice conferences about 80% of my working day... and it's getting increasingly annoying to work with it.

 

I wish I could just go and buy another headset but I'm stuck at a customer site for the next three weeks and there are no electronic stores anywhere close...

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello Xykon,

 

If you have tested the H340 headset on a different computer and the issue persist, it's most likely a hardware failure.  So the best thing to do would be replacing it or purchasing a new one, this product has a 2-year limited hardware warranty, you can contact our Phone Support team for further assistance.

 

Best Regards,

Vanessa
Support Specialist


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NecroS
Posts: 2
Registered: ‎04-01-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello, I have the same, exact problem that everyone here has, my microphone is detecting and sending all the possible audio from the earphones and the real world (like me clicking the mouse or writing on the keyboard). This is not boring or tedious to me, but to whoever speaks with me. Even when I watch a video, when all the audio is lowered to the minimum, they can hear it, better than I do. This is not a problem with Skype, however, it occurs when a VOIP program is enabled. Microphone echo can clearly be heard even when you enter in videogames that have Voice chat enabled.

Please resolve this problem, only this headset seems to have it.

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Xykon
Posts: 5
Registered: ‎03-27-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

I had the chance to test the Headset on a Mac Mini with the latest MacOS installed. Here are my observations:

 

The local echo (hearing the microphone input through the speakers) starts as soon as I'm trying to use the headset. I tried Skype for MacOS and it doesn't matter if I choose the headset or the line out port as a Speaker, I still hear the echo through the headset.

 

It seems to me that it is the headset itself that's causing the issue, not any settings on the Computer. As soon as the stupid thing is connected and the Microphone activated, you hear the Microphone feedback through the headset speakers.

 

It also doesn't seem to matter how I set the input volume of the headset. Unless I completely mute it, I hear the feedback, no matter how I set the input volume.

 

Unfortunately I won't be able to get to the shop where I bought the headset until at least May 2nd. Unfortunately I won't be able to exchange the headset for a different model because I already discarded of the original packaging and the shop only offers exchanges for a period of 10 days which have already passed.

 

Since I payed €30 for the stupid thing I don't just want to trash it, but I have a feeling the only way this problem can be solved is by flashing the firmware on the headset and unless Logitech finds a way to release a firmware upgrade that users can install I don't see how the problem could be fixed without sending the headset back to Logitech or getting a free replacement.

 

I'm honestly a bit disappointed right now. I'm normally a Logitech fan. I have spent more than 300€ on Logitech products in the last six month alone (and probably more than 1000€ in my lifetime) and this is the first time I'm really disappointed in the product's quality.

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NecroS
Posts: 2
Registered: ‎04-01-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Exactly. I have a lot of Logitech products as well, and my old Logitech USB headset was perfect. I wanted to go on Logitech this time too, but it seems I bought the wrong model...

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Hello all,

 

We're already checking on this issue with the H340 headset.  I'll be sure to reply once we have an update.

 

For now please contact our Phone Support team to further assist you with this.

 

Best Regards,

Vanessa
Support Specialist


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If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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Xykon
Posts: 5
Registered: ‎03-27-2013

Re: H340 - Mic picks up my own voice and noises. Tried everything.

Do you have any news on this case?

 

I called tech support here in the UK and they didn't know anything about the problem so that was worthless...

 

Was your R&D department able to replicate the issue? Is this a general design issue or does it only applies to specific batches?

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: H340 - Mic picks up my own voice and noises. Tried everything.

[ Edited ]

Hello Xykon,

 

We haven't received any updates on this matter, since this seems to be an issue with only certain H340 headsets.  Let me suggest contacting our Phone Support team to assist you with a warranty claim, meanwhile.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.