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Milton_m
Posts: 3
Registered: ‎05-21-2012

H390 USB headset not working on Window 7

[ Edited ]

Just got this headset today and im already having a problem. When I plug the headset in the installing icon pops up and says ready to use after a few seconds. After this the volume icon near the time and date gets a red circle with a X on it ( This happens everytime I plug it in a different port). When I hover over the volume icon it says " No Speakers or headphones are plugged in", so I went to the Sound board and realized that the speakers and the microphone shows no bar indicating any volume level at all ( there's just a blank space where the volume bars should be). I right click on the speaker icon, went to the levels tab, and found that there's nothing in the tab at all. When I go to Devices and printers the headset shows up under unspecified. When I troubleshoot to fix the problem it said it couldn't identify the problem. Running Window 7 64-bit Operation System. I dont know if it helpes but when I plugged the USB into the different ports I hear a little pop sound in the headset showing it was about to work.

 

P.S.. This headset looks really awesome would really love the chance to use it :smileysad: Please and thank you

 

added some images to show you what im talking about. The first four was from my first headset until i brought the H390. Doesnt make a difference because the H390 does the same exact thing in these images.>>> http://imgur.com/a/wyMTH#HvSu5<<<

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daleLogi
Posts: 5,763
Registered: ‎01-06-2010

Re: H390 USB headset not working on Window 7

Hello Milton_m

 

Try the following steps and see if it helps resolve the issue:

 

1. Press the windows key+R, and you should come up with the run box

2 Type in services.msc

3. You should see a list of windows services

4. Look for Windows Audio

5. Make sure Windows Audio is started and set to Automatic

6. If windows audio is already started and set to manual, click it then select restart

 

dalong

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Milton_m
Posts: 3
Registered: ‎05-21-2012

Re: H390 USB headset not working on Window 7

I did your steps and it showed it was already set to automatic. I push reset and nothing happend. the same problems are still there like in the images

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wnysteel
Posts: 1
Registered: ‎06-29-2012

Re: H390 USB headset not working on Window 7

i'm having exactly the same issue.  seems to be specific to Windows7 x64.  please release a driver for this. 

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Suterflash
Posts: 1
Registered: ‎07-04-2012

Re: H390 USB headset not working on Window 7

I'm having the same issue, as are many from reading various forums on the internet.  Many cannot get their microphone from their headset to work, and the same few options are given, if any, that does not fix the problem.

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lady_mcse
Posts: 2
Registered: ‎07-05-2012

Re: H390 USB headset not working on Window 7

Windows 7 x64 here ... and of course the packaging only says it works on "Windows and Macintosh," so you open it up to find that it only lists Windows XP. But the impossible-to-open package was so destroyed I'd be too ashamed to try taking it back ot the store, right? 

 

So, I give it a whirl, trying ot make it work.  This thread helped me a little bit in that restarting the Windows Audio service helped a couple of times, I have eventually been able to get audio to function on it ... but more often than not, the thing just simply doesn't work. I'm too busy to spend 15 minutes troubleshooting and restarting every time I want to use some stupid headphones.

 

 

 

 

BC3
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BC3
Posts: 1
Registered: ‎07-08-2012

Re: H390 USB headset not working on Window 7

Same issue here on a Dell Inspiron laptop W7.  I've done everything in the Control Panel > Sound.  Exact same issue as above.  I plug the headset into my HP laptop and Dell desktop and they work perfectly.  Dell laptop does not recognize (same symptoms as above).

 

Any help???  Any solutions???

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lady_mcse
Posts: 2
Registered: ‎07-05-2012

Re: H390 USB headset not working on Window 7

I took mine back to the store and told them it was defective.  Certainly wasn't usable to me.

 

Ended up buying a Plantronics 655 DSP.  Worked right away, no special drivers, no monkeying around with services. And for the few times I did get the H390 to work, I have a little bit to compare against  ... the Plantronics sound is WAY better.  Highly recommend it!!!

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ravenblack
Posts: 1
Registered: ‎09-05-2012

Re: H390 USB headset not working on Window 7

Click the start button.

 

Click Control Panel.

 

Type audio in the top right search box

 

Under sound click manage audio devices

 

Right click on Logitech USB headset

 

Click set as Default communications device for skype; etc or as default deivce and sound should come through your headset.

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LF4080
Posts: 3
Registered: ‎09-10-2012

Re: H390 USB headset not working on Window 7

Thanks for the post but this step "Right click on Logitech USB headset" doesn't work because I don't see the "Logitech USB headset" selection. When I check drivers it appears to be using Window's default driver, USB Audio Device, Version 6.1.7601.17514