Headphones / Headsets / Microphones

[powersackers]

Win Vista x64

Asus p5Q Mobo w/ integrated sound

Nvidia 560ti GPU

core 2 dual E8500 chip

Speakers work fine when I disable the H800

Pairs fine with nano (not blue tooth); works for 1 to 20 seconds in WMP, Youtbue, BF3 game, Ventrillo VoIP. Always disconnects and starts flashing slow green. 

I turn off the H800, turn it back on and it'll work again for 1 to 20 seconds. 

I have been troubleshooting this for 48 hours. I have uninstalled and reinstalled everything. I have disabled all System and Sound devices showing up in Device Manager. I am at a loss. 

The H800 had no issues for 3 months. This problem seemed to start when I upgraded Nvidia drivers, but I"ve since done a clean uninstall and rolled back to the 280.65 drivers that worked for 3 months with the H800. 

[MichaelKenward Logi Guru]

Any chance that the headset is not properly charged up?

[powersackers]

I have tried in while on usb power, fully and patially charged. H800 battery light appears to be working.

[powersackers]

I moved the nano dongle to my laptop and the exact issue occurs. Works for about 15 seconds then unpairs. Must be a hardware issue with the dongle or headset. So my two days of troubleshooting drivers and such were all for nothing. 

I assume there's a manufacture's warranty I'm still under? It's been less than 90 days since purchase. 

Edit: I have contacted support who agrees with my HW problem diagnosis and is shipping a replacement nano reciever. Will let you all know if that fixes the issues. 

[dhelpard1]

Hello powersackers,

Please ensure your USB transceiver is plugged directly in to your computers USB port and not in to a pass through device such as a USB hub.  If you are able to, please test your headset on a different computer.  The H800 headset does come with a two year warranty.  If your problem persists, please contact Customer Care for your region for further assistance and a possible warranty replacement.  If you currently reside in North America, please feel free to contact me via private message.

I hope this helps you out.

Sincerely,

[Alvinator]

I also have this same issue, seems to be hardware related and only on the usb dongle, no problems on Bluetooth.  I have been called a computer guru many times by many different people so I believe it is fair to say my identification of the issue is most likely correct.  I have switched it between several different computers with the same results.  The only thing different between mine and the op's is that mine disconnects every 3 minutes or so.  This is majorly inhibiting my work as I am an inbound phone support representative and use this professionally.