04-01-2012 10:37 AM
Win Vista x64
Asus p5Q Mobo w/ integrated sound
Nvidia 560ti GPU
core 2 dual E8500 chip
Speakers work fine when I disable the H800
Pairs fine with nano (not blue tooth); works for 1 to 20 seconds in WMP, Youtbue, BF3 game, Ventrillo VoIP. Always disconnects and starts flashing slow green.
I turn off the H800, turn it back on and it'll work again for 1 to 20 seconds.
I have been troubleshooting this for 48 hours. I have uninstalled and reinstalled everything. I have disabled all System and Sound devices showing up in Device Manager. I am at a loss.
The H800 had no issues for 3 months. This problem seemed to start when I upgraded Nvidia drivers, but I"ve since done a clean uninstall and rolled back to the 280.65 drivers that worked for 3 months with the H800.
04-01-2012 11:16 AM
Any chance that the headset is not properly charged up?
Just another customer.
M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit
If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.
04-01-2012 05:45 PM - edited 04-02-2012 08:42 AM
I moved the nano dongle to my laptop and the exact issue occurs. Works for about 15 seconds then unpairs. Must be a hardware issue with the dongle or headset. So my two days of troubleshooting drivers and such were all for nothing.
I assume there's a manufacture's warranty I'm still under? It's been less than 90 days since purchase.
Edit: I have contacted support who agrees with my HW problem diagnosis and is shipping a replacement nano reciever. Will let you all know if that fixes the issues.
04-06-2012 12:05 PM
Please ensure your USB transceiver is plugged directly in to your computers USB port and not in to a pass through device such as a USB hub. If you are able to, please test your headset on a different computer. The H800 headset does come with a two year warranty. If your problem persists, please contact Customer Care for your region for further assistance and a possible warranty replacement. If you currently reside in North America, please feel free to contact me via private message.
I hope this helps you out.
01-17-2013 04:02 AM
I also have this same issue, seems to be hardware related and only on the usb dongle, no problems on Bluetooth. I have been called a computer guru many times by many different people so I believe it is fair to say my identification of the issue is most likely correct. I have switched it between several different computers with the same results. The only thing different between mine and the op's is that mine disconnects every 3 minutes or so. This is majorly inhibiting my work as I am an inbound phone support representative and use this professionally.