Headphones / Headsets / Microphones

[mrix]

Hello all, I am using windows 7 64 bit and from day one of using the Logitech G35 I have an issue where I have to unplug and plug back in the USB of the headset..... sometimes it works fine and others it does not but on average most of the time it does not.

Very annoying as you can imagine, I have installed the latest drivers.

I would have thought an issue like this would have been resolved by now and a new driver released.

Cheers

mrix

[mrix]

The support response is shocking on these forums, its been 24 hours since my topic and not 1 reply

[cbnto]

Hi mrix,

Have you tried things like, using a different usb port, different computer or on a different os?

Just to narrow down where the issue is taking place.

Cheers.

[mrix]

I have used other usb ports yes, I am not the only one with this problem I have seen a others over the net with the same issue, infact I got contacted through pm on this forum with a person asking if i had found a solution etc because she was also having the issue.

I have not tried another operating system or PC no. I`ll give it a go but I feel it must be somethign to do with not enough support for Windows 7.... The latest driver got released I believe when Windows 7 was still in beta? and logitech said they would not support it but we now have full release of windows but no updated driver?????????? 

Cheers

mrix

[Mike_M]

Hi,

The issue is not with Windows 7 as a product. The headset works fine with Windows 7. Because you have an issue with your system, the blame cannot be automatically laid at the headset's feet.

If it is as you claim, an issue with Windows 7, then test it on another computer with Windows 7 and see if the issue is still there.

Logitech does not make drivers for this product to work as a USB headset, Microsoft supplies that driver.

USB issues are not just driver related. There is limited power available on each USB bus. If you exceed the power draw, then some devices may not work properly. There is limited bandwidth available on each USB bus. Too many devices will cause staticy sounds, intermittent sound and poor over all behavior.

[Thorley]

I too have problems loosing G35s on window 7 64 bit, just keep having to move the usb all time really annoying.

Any fixs yet?

[Labone]

I'm having a similar issue.

I have yet to encounter an issue with the headphones, but from time to time my mic will cut out while I'm gaming. I have to alt-tab out of the game, unplug the headphones and plug them back in (obviously annoying when I'm in the middle of the game).

I use the G35 in two different ways.

1. I use the headset/mic for ventrilo only and for the game audio I use my z-5500 speakers on my x-fi card.

or

2. I use the G35 exclusively for game audio in single player games.

This issue has existed for me over 2 pc's and 3 installations of Win 7.

1st environment: Win 7 64-bit RC (my old pc)

2nd environment Win 7 64-bit Retail (my old pc)

3rd environment Win 7 64-bit (Alienware build - my new pc)

The issue does not appear to be specific to ventrilo as I have had the mic stop working using the in-game voice features (Left 4 Dead & Left 4 Dead 2). I'm not playing any other online games at the moment so I don't know if the issue is related to Source engine games or not. In all cases, when my mic cuts out I can still hear through the headphones.

I'm using G35 software version 1.00.152 Posted 07-26-2009 downloaded directly from the logitech website.

Win7 64-bit (latest patch level)

Ventrilo 3.0.5 (64-bit client)

L4D 1&2 (latest patch level)

As a side note, the G35s were connected to my old pc when I had Win XP installed, but I wasn't playing online a lot at that time so I can't say whether the issue with the mic existed then (very low ventrilo usage at that point in time).

So I'm down to a hardware or software issue with the G35s. Unless Win 7, Steam (Source engine games) and Ventrilo all have issues with the G35 hardware/software.

Any suggestions on a fix or other areas for me to test?

[mb73]

I see that this thread is old but the information and status is the same.  I need this system to work!  I have an H555 USB headset with mic.  Headsets are fine but the mic has a significant audio level problem.  I have all audio controls maxed out and the mic has very limited audio pickup.  I have to put the mic in my mouth; literally!  The maximum audio level I get in all the Sound control in Control Panel is one or two bars.  The point made about the USB not being able to support multiple device adequately is a possible problem as I have a Logitech keyboard/mouse combo wireless USB system.

I missed a class last nite because they could not hear me.  I can not afford to miss any more.  Unless you have another solution to the problem I will take the H555 back to the retailer.

[Cintech]

Hello mb73,

 Please try this headset on a different computer if possible if the issue follows the H555 return to retailer or contact customer care for your region .

Regards,

[pjs75]

I have been having this issue for many months. It's about time Logitech fesses up to having **bleep** drivers.

Log a ticket and they get 30 days to respond in - pathetic.

Noice cancel still doesn't work even with latest drivers, thats after about 10 emails to logitech.. I give up.

The tech support people admitted that they don't have dedicated product specialists and they dont' even have the products to test with themselves.

BEST FIX:

Advice for other users here - just use windows soudn properties to disable/enable the G35 - that's easier than unplug/replug it.

pat.