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Logi Nu
BillyQ
Posts: 1
Registered: ‎11-23-2013

Headset H330 does not work on windows 8.1

I am using H330 logitech headset with Windows 8.1 on a Samsung laptop. The problem is it does not work at all.

Can anyone help me with this problem. Any help will be greatly appreciated.

 

Thanks

Support Specialist ★★★★
jc1990
Posts: 4,496
Registered: ‎08-02-2012

Re: Headset H330 does not work on windows 8.1

Hi BillyQ,

 

Could you please try your H330 Headset on different USB ports? Please make sure you are using a 2.0 USB port and not a 3.0 USB port. Also, could you please try your H330 Headset on another computer? Do you experience the same results? If not, could you please try the following on your Samsung laptop:

 

  1. Go to your Start Menu
  2. Open Control Panel
  3. Go to Hardware and Sound
  4. Open the Device Manager Option
  5. Scroll down to Sound, video and Game controllers
  6. Open the Drop down menu
  7. Select the Logitech H330 and double click it
  8. A window will pop up
  9. Go to the Drivers Tab
  10. Click on "Uninstall" 
  11. Unplug your Logitech H330
  12. Restart your computer
  13. Plug the Logitech H330 once again
  14. Check if it is the Default Playback and Recording device

Try to check if your H330 is working.

 

Please give this a try.

Kind regards,

Camacho
Support Specialist

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Logi Nu
Pia85
Posts: 1
Registered: ‎12-12-2013

Re: Headset H330 does not work on windows 8.1

Hi, I have a simular problem and have already twice uninstalled and re-installed the headset. My issue is that the headset works fine with skype and netflix but not with any other streaming service like youtube, di.fm, or dr.dk.