04-23-2009 10:27 PM
04-24-2009 10:32 AM
Thank you for the excellent post. The fact that you have tried it on a number of computers with the same result leads me to believe your set is defective.
Please contact Technical Support and we will happily replace it.
04-25-2009 04:11 PM
I have this same issue. Whenever I am using any program that records sound (Ventrilo, Windows mic test, etc) I get a high pitched sound (but only on the right side) that gets louder if I mute the mic. This goes away in Ventrilo if I open setup. It happens on both my desktop and my laptop (Windows 7 and Vista, respectively) so I wasn't sure if it could be due to a defective set or due to driver issues.
Is this indeed a result of a defective headset?
05-16-2009 09:50 PM - edited 05-17-2009 02:00 PM
i just got my set today also, and it seems to be doing the same thing. i too only hear it while the mic is initialized, and also is only in the right can.
however i have just made a discovery. i can eleminate this high pitched sound by reducing the mic's frequency. if i move it down to 8KHz (telephone quality), then the sound is pretty much inaudible. it gets harder to hear with each reduction of mic frequency.
i dont believe the local store where i bought them today has any more in stock so if this is definatly a hardware issue i suppose i'll be in contact with support in the morning
e/ i cant seem to find some of the required information for the "email us" page.
where is the pid, s/n, and p/n? with the G35. i've looked all over and i'm not seeing the little logitech tag with that info anywhere.
05-17-2009 02:21 PM
Same here, high pitched sound (only the right side) with programs like Ventrilo or Skype. It's getting louder when i mute the mic.
Switched from Vista to Windows7, had no problems with Vista. So i assume it's a driver issue.
Thanks in advance for help
05-18-2009 03:32 PM - edited 05-18-2009 03:34 PM
guys post some system specs if your having this issue. it seems like this issue can, at least in some instances be resolved on different computer, or at least different OS's, though the pattern of difference doesnt make sense
mine is clear under xp32, tripods isnt, mine has the problem under vista 64, H4's didnt, but deveolped it under windows7 (very odd indeed)
i cant help but think this is some deep dark driver conflict we are having with another device, or potentially an issue with some odd internal componant.
i would like to really confirm this for sure if i can before i attempt an exchange because i really dont believe it to be an issue with the headset hardware.
05-18-2009 07:22 PM - edited 05-18-2009 07:27 PM
I just got a pair in the mail a few hours ago, tried it with COD:WAW - sound worked great. Got on ventrilo just a few minutes ago, and I have the same problem. Its a faint high-pitched squeal, and changing the vent settings doesnt seem to help. I really would like this issue fixed without having to send back the headset, I just got it!
Also running Windows 64