05-15-2012 06:38 PM - edited 05-15-2012 07:05 PM
I've owned my Logitech for almost a year now and they have worked flawlessly up until about a week ago. I have been researching this issue for the past week with no avail.
I have also did a freash factory reset on my Alienware M14x Laptop to try and fix this (was planning on doing it anyways to clean my pc before installing Diablo 3) and yet my laptop still canno't detect the headset. This means i can't use any features on my headset once so ever, not even the volume and more importantly the sourrend sound......
I have the latest LGS version 8.20.74 and i get the 'No devices detected' message no matter which USB port i plug my headset into it always comes up as UAC3556B. I have done all the recommended troubleshooting i could find/think off at this point.
My headset still works but sadly at this point a set of generic ear plugs are giving me better sound quality. Also my G35 did work perfectly on my Alienware M14x up until last week.
My system specs are;
Intel Core i7 2630QM 2.0GHz (2.9GHz Turbo Mode)
3.0GB DDR3 NVIDIA GeForce GT 555m w/ Optimis Techonlogy
8GB Dual Channel DDR3 @ 1600MHz
Realtek HD Audio
05-16-2012 09:15 AM
Based on previous posts, I' m guessing that you are still using Windows 7 as your operating system. Please list the trouble shooting that you have tried. The issue may be a permissions problem. Please try running the Logitech Gaming Software as administrator as out lined in the following link: http://windows.microsoft.com/en-US/windows7/How-do
You may also want to try updating the driver manually.
1.Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2.In Device Manager, locate the device you want to update, and then double-click the device name.
3.Click the Driver tab.(Driver Provider should show Logitech)
4.Click update driver
5.Choose Browse my computer
6.Choose let me pick from list
7.Choose the Logitech driver
At this point you may be asked to reboot the system .
05-17-2012 12:46 AM
The Driver Provider listed on my headset is not Logitech it is Microsoft.
I use WIndows 7 64 Bit and i have tried everything that i read here in the forums with the same issue i'm having.
I even reformated my laptop which did nothing to help my issue at all. In the past on this same laptop when i first bought my G35 i hade zero issues like this with installing and using my headset. From that point until now i have not done anything different to my laptop as far as hardware/software goes as this laptop is strictly my gaming rig.
At the moment the only installed software that i put on the laptop myself is The Secret World Beta Client, Torchlight 2 Beta Client and Diablo 3 retail client. Also these following programs i have used prior to my issue; Microsoft Security Essentials, Google Chrome, uTorrent, Steam, Origin, EVGA Precision, VLC, 7-zip.
05-17-2012 12:59 AM
Also if you check out this post, the guy is having the same issue as i'm having and i have tried everything he had posted along with what other people have and still no luck
05-17-2012 06:08 AM
You could try rolling back the G35 software to a previous version. g35_101178_x64.exe
05-22-2012 05:38 AM
Please contact Logitech Customer Care directly for your region as they will be able gather details that will aid in solving the issue.