Headphones / Headsets / Microphones

[Shelledfade]

So I noticed music was sounding absolutely terrible, bass in particular. Happened out of the blue one day when I noticed it when listening to some dubstep. I thought it was a hardware problem at first but then I went looking in the control panel - sound - g35 - properties - Enhancements; Saw an option called Bass Management. 

All these options were disabled for me, I've never messed with them before, ever. So I checked "Bass Management" Then clicked apply for the hell of it. 

Magically all my terrible sounds were magically fixed. Hope this helps other people... I mean the level of sound improvement that changed after turning this setting on was truly incredible. However, there is 1 drawback, I think bass management messes with sound levels when multiple applications are open, or sound levels in general. Either that or this was already the case and has nothing to do with bass management and I only noticed it recently.

Honestly I can't be sure if the issue started after I updated the driver or did a windows update or what happened. What I can tell you for sure is that I've never messed around with any of the settings other than increasing the bass level from inside the software. I've updated the software from inside the software itself by "check for update" but that was about it. So, this definitely WAS NOT a user caused issue here.

Anyway if anyone else is having severe Bass problems like I was, try that Base Management option in the location - control panel - sound - G35 - properties - Enhancements - Check bass enhancement and apply; that will probably fix it.

My only concern here is why it was turned off in the first place -_o? Are any of these other options in the enhancement tab supposed to be enabled by default? If so, please let me know so I can enable them, thanks in advance.

This is a pretty serious issue as it can lead someone to believe that they have a hardware problem when infact their hardware is working perfectly. So I can't believe this issue even exists... Logitech I'm sorry but you dropped the ball here big time. I was 1 short step away from sending these pack for a replacement but I figured I play with some settings before doing so on a whim.

You may have to turn base enhancement on again after restarting or turning on your computer. I had to after restarting so I'm not sure if this setting sticks...

Ugh... Lame. I'm on windows 7 64bit - SP1 up-to-date. Using latest logitech gaming software obviously.  I am using google chrome. Don't know if that actually has any impact here on the situation at all but I noticed some other people claiming it was causing some other issues, so I figured I'd make a note about it.

[ryneq]

I experiencing  the same exact problem as you, and thankfully this helped me too, but it doesn't really solve it on the long run. When using this solution, the sound becomes really "bad" in other software then flash through youtube or similar.

After some digging this most likely have something to do with the Flash player in Google Chrome and the Logitech Gaming Software software. I don't get the same problem when using another web browser. Completely removing Google Chrome then reinstalling it fixes it for a little while, but (i'm guessing) an flash player update reproduces the same problem again.

So my guess is that Google did something in their lastest Chrome update which made this annoying problem.

Short version: This problem appears only when using the Google Chrome and Flash player (youtube etc)

Fixes:

* Enable bass management

* Turn down the volume in the flash player (youtube volume etc)

* Use another web browser

* Uninstall Logitech Gaming Software

[Shelledfade]

I was having the issue on youtube. I was experiencing the Bass problem at pandora.com as well which is basically a website dedicated radio, although it is pretty safe to say that site uses a lot of flash as well so maybe it really is causing the issue, no clue.

I just have a hard time believing adobe flash could be causing a sound issue, doesn't make sense at all to me. 

[L3THAL]

ya when i turn on bassmangement it makes everything reall quite then when i turn it up almost sounds the same but no bass unless i boost the bass in the logitech program it's self. Odd indeed but at the end of the day still the best headset i ever owned without bass mangement on it sounds epic in game lol

[Shelledfade]

hm that's strange. I didn't really have to increase the bass at all (I leave it on 2 or 3 all the time) and the levels of volume didn't change at all for me.

You may have another issue conflicting with something. I didn't have that problem. 

[kn00pie]

i run win7 64 and since the latest windows updates, the g35 sounds seem to be boosted a lot.

even if soundlevel is "0" i get sound.

i guess the latest windows-updates are the problem.

would not be the first time that happens...

[jayg20769]

I'm having the exact same problem with sound coming out even at 0 system volume. I'm hoping it's a software issue and not have to hassle getting a replacement.

[Arnekv]

I'm always using 7.1, for youtube, games, spotify etc.

Thought today i bought Dead Island of the steam summersale.

While playing, i had some static noise problem, and after some googling i found out that if change to 5.1 stereo the problem would go away.

It did work, and nothing was wrong with the sound anymore.

I minimized the game, heading over to youtube to figure out what to do on a quest.

I played a video and only got sound in the right ear. i turned on 7.1 again and the sound went normal, in both ears. Turning back to 5.1 it only came from the right.

Restarted computer, reinstalled chrome still no change.

5.1 worked fine with spotify and DI, wow and other games.

Thought i do not have bass problems, i went to check the settings.

All the boxes were unchecked. Checking them again, the sound works fine.

Read the youtube-bug might have been a flash player update.

And as other listed, i also get sound when i turn system-volume to 0.

[trebor27]

I get the exact same propblem right now! It's totally rubbish!

I have had nearly a year of 100% problem free gaming. So this is everythign I changed since it worked flawlessly.

1. Re-installed windows 7 from scratch

2. Upgraded graphics card from a PowerColor ATI 7490 to an Asus Geforce GTX 670.

3. Swapped my SSD from an OCZ Vertex II 256 GB to a Plextor G3 256GB

4. Downloaded latest G35 drivers

Now I have the problem.

Enablign Bass Management basically reduced the level of Bass to a very low level, but the distortion vanishes.

Dropping volume to 0, I can still hear sound!!!!

I REALLY noticed thsi problem with videos (previews) on Steam. But I think I get distortion in games too. (Again onyl on bass, explosions etc.)

Distortion seems worst when 7.1 is enabled.

With 7.1 disabled I seem to get soudn very RIGHT biased. (Right volume is loud, left volume is quiet, but still there.)

I wonder if it's related to the nVidia? Initally sounds strange, until you realise teh Nvidia graphics card DOES have an audio component, the HDMI audio!

Rob

[JaysonSR]

Same problem as written above but I'm also having a new issue. for the last 2 years I've been using the G-Keys on the headset to control Winamp. Suddenly it will only work when the Winamp window is currently selected. I'm assuming this problem arrived in the same package that the sound issue came with. I'd love a rollback patch or a link to roll it back myself. Can't even use Newgrounds or YouTube properly with things messed up this bad.