Headphones / Headsets / Microphones

[BH009]

So I have just  stumbled onto this topic sharing the exact same problem with a recently bought wireless H760. Running Windows 7 32 bit. Microphone begins to crackle out at random times usually about 20 seconds into a conversation (using TeamSpeak3). So I've checked over the posts and haven't seen any definite solutions. Was wondering if anyone had updated info as this is quite annoying for an 80$ headset.

[Kensiko]

No solution found, sorry. If you know any other equivalent headset with that huge wireless range, please tell us. For now, my girlfriend and mother in law are both using the headset even if there is the cracking issue.

[ObsidianSlam]

Is anyone else absolutely astounded that a Logitech Rep actually posted to this thread and COMPLETELY ignored the most discussed issue within the thread? I have 5 of these headsets, and I'll tell you what, I wouldn't have bought them had I read this thread first. I did general research and read a LOT of reviews, and I'm surprised none of them mentioned this issue. Every one of the 5 units I have does this. We use Shoretel VOIP software and you can really hear it when you are talking to someone that is using one of these headsets. Thier voice garbles to almost unintelligible.

This issue needs to be addressed. As a previous poster stated, we are using them in spite of the problem, only because we havent found an alternative headset. We can't have this permanently, period, and i'm afraid once we find a replacement, Logitech or otherwise, Logitech will be refunding our money and taking these pieces of junk back.

Utterly astounded that a Logitech rep can post here and not even MENTION the issue. NOTHING. Not a peep!

[searty]

Its just easier for Logitech to send same faulty replacements, than actually trying to fix problem.

For people who are thinking about buying this headset - DON'T!!!

[davidke]

Bump.

My company has 4 of these and they all have the sporadic garbling issue. Doesnt matter how you connect it and doesnt matter what software you use. It's incredible Logitech has not addressed the issue nearly 2 years in!

[Kensiko]

What I can't understand is why no other company is trying to make the same headset but without major problem.

At least we now have one alternative to the G930: The corsair.

[dbeberman]

Experiencing the same problem with H760.  

Voice gets garbled.  Have not found anything that fixes this.

I'm using 30 MB downlink/ 5 MB uplink bandwidth on brand new

cable router.  Everything works with my laptop microphone and speaker

with no break up.

I use skype exclusively for this.

Have also noticed that if I have the dongle plugged in, but the 

headset not on, the distance that my laptop can work, connecting to my

wireless router is reduced to line of sight, about 20 feet.  If I turn the

headset on, even if I'm not using it, my laptop wireless connection starts working.

I am using 802.11n.  As a guess, Logitech wireless chip may

now be incompatible with 802.11n, among possible other problems.

Would be great if Logitech actually explained how to fix this on this forum.

I just read every single message.  Replacing it is meaningless.

I bought this only about 1 month ago - August 2012.  It did this from the beginning.

A solution for this would be great.  

[Sinvex]

Fix it? Good luck, they won't even acknowledge there's an issue even with like 7 different threads jam packed with people having the issue. You'd think a headset close to 100$ in price would merit some support and decent drivers.

Part that doesnt make sense to me is all the positive reviews on amazon that don't mention this issue. Maybe they had a bad batch of hardware?

[Kensiko]

For the positive reviews, I think they don't just ask the people who they are talking with if the sound is OK.

[OneLargeMeep]

I uninstalled all previous drivers and installed the 32BIT version of the driver found here and then I followed these instructions to reset the connection: 

1. Make sure your headset is powered off.
2. Plug the USB receiver (a) into the USB receiver extension (b). Plug the extension into a USB port on
your PC. (You can also plug the USB receiver directly into a USB port on the PC.)
3. Insert the end of a paper clip into the hole (a) on the back of the receiver to activate the reset
button. The green wireless connection status light (b) on the receiver will begin blinking quickly.
4. Turn on the headset (a). Then simultaneously hold the Play/Pause and Next Track buttons (b) for
5 seconds. The green wireless connection status light (c) will begin blinking quickly.
5. When the wireless connection status light on both the headset and USB receiver turn solid green,
pairing is successful.

For visual aid: http://www.logitech.com/assets/33288/wireless-headset-h760-pairing-addendum.pdf