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MikeWoo
Posts: 1
Registered: ‎08-25-2012

Logitech H800 Headset - microphone not working on laptop

Hi - I want to use my Logitech H800 Headset with Bluetooth; not the USB dongle, but can't get my laptop (Windows 7, 64 bit) to recognise the microphone. I paired the headset & can listen to music; under sound options/ recording the Bluetooth mic is listed, but is shown as disconnected & I'm not given the option to enable or connect it. Instead, the built-in mic on the laptop (Realtek) is connected & shown as the default device.

Oddly when I look at sound/ playback Bluetooth headphones are shown as the default device & the Bluetooth headset is shown as disconnected... But when I look at the devices connected to the computer, the headset is shown, but no headphones?!

I've been trying for hours & am getting really frustrating! Can anyone help?

Thanks

 

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: Logitech H800 Headset - microphone not working on laptop

Hello MikeWoo,

 

Try the following:

 

  • Check that the microphone isn't set to mute either on the headset or in the application where you're using it.
  • Make sure you have the H800 headset selected as the audio input/recording device (see your computer or device's documentation for help).
  • Ensure the application you're using is configured to use the headset as its audio input/recording device (see the application's documentation for help).

Also try disabling the built-in microphone, for the computer to only recognize the H800 headset microphone.

 

Regards,

Vanessa
Support Specialist


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TyroneS
Posts: 2
Registered: ‎08-29-2012

Re: Logitech H800 Headset - microphone not working on laptop

Hi, I bought the same headset 3 days ago and I am having the exact same issue.

Bluetooth mic is not working.

I also don't have a USB to spare for the dongle.  I already have a logitech unifying receiver for my trackball and it seems the h800 will not pair with it so I need to be able to use the Bluetooth mic.

 

Thanks for any help.  If I don't get this resolved in a couple days I will have to return them :smileysad:

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TyroneS
Posts: 2
Registered: ‎08-29-2012

Re: Logitech H800 Headset - microphone not working on laptop

My default mic is disabled.

The bluetooth mic shows as disconnected and will not connect.

The headset shows as paired and I get sound but the mic is not working.

I am not using any applications.

I am just trying to get the mic recognized in win 7 sound playback and recording manger. :smileyfrustrated:

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: Logitech H800 Headset - microphone not working on laptop

Hello TyroneS,

 

The Wireless Headset H800 uses a Nano receiver that's why you're unable to pair it with the trackball Unifying receiver.

 

Check under Device Manager if you have any unknown devices, if you do, I suggest for you to contact the Logitech Customer Support team in your area to perform further troubleshooting steps, click here.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.