12-02-2008 10:51 PM
12-07-2008 08:23 AM - edited 12-07-2008 08:24 AM
I am sorry to hear about your less-than-ideal experience with our headsets. What can I do to make this experience better for you? For starters, I will have one of my support agents contact you via PM right away--I hope you won't give up on us so soon
12-07-2008 06:29 PM
After reading through the description of your problem, it looks like both incidents were caused by hardware failure (mic stopped working suddenly). In this situation, what we can do is offer a warranty replacement; please contact our support help line (number provided below) for assitance if you wish to do this:
United States : +1 646-454-3200
Canada : +1 866-934-5644
Monday - Friday: 6am - 6pm PST
Sat - Sun, 7Am - 5Pm PST
Note: If you like, you could also ask if you can receive a different model as a replacement for your current one.
12-08-2008 07:29 PM - edited 12-08-2008 07:30 PM
thanks for the support, although they are sending me back the same headset, im hoping that (for a 3rd time the these ones wont quit after a month). even though i take care of my products, i was happy to hear that i Logitech was going to replace my set. now i wish i hadnt thrown out the other set when i did, so that i could have that one replaced too. and i tried to ask if the could send me the USB model but they said no. oh well i guess. the anolog set will do i guess. but once again thank you for giving suck great product support.
12-09-2008 05:43 PM
Rotating the mic boom too far will break the wires and cause the mic to fail. The mic boom does not rotate 360 degrees. There is a stop and if you force the boom past the stop the mic wires will break.
12-09-2008 06:50 PM
Rotating the mic boom too far will break the wires and cause the mic to fail. The mic boom does not rotate 360 degrees. There is a stop and if you force the boom past the stop the mic wires will break."
i am not technically incompetant, and i am well aware that the wires could break as theyre are very thin. but thanks again for treating me as if i was a complete idiot. Mike_M
12-10-2008 02:18 PM
12-13-2008 03:02 PM
I would like to comment on the horrible quality of the Precision Gaming Headset, Model D820 and D841. My son received the piece of crap as a Christmas 07 present. He is on his 5th or 6th headset. They either have speaker or mic issues or they just don't last. The last one he received, the D841, the mic did not even work out of the box. I will be contacting product support for a replacement. The people I have interacted with at product support have been very nice. That is the only thing I can say nice about Logitech. The other thing is I had to pay to ship this poorly designed defective product back to the manufacturer.Logitech must own stock in the US Postal Service. I cannot really tell you on this forum how really really disappointed I am about Logitech and this product.