04-09-2012 02:39 AM
First of all I'd like to say that the G930 has great sound quality, comfort and mic quality. However the product I have has been filled with bugs ever since day 2 of using it.
The first day I got it, everything worked to perfection, but the next day when I used it, it had issues. Over the last month or so I have had the following problems:
Headset and dongle not connecting to each other.
No noise cancelling in the mic.
My computer failling to recognize the device.
Buttons/slider on the headset not working.
The headset disconnects for a few seconds, the reconnects.
I've only been able to fix the problem with the buttons not working, but using the drivers that came with the headset instead of the new driver that can be found on the website.
But I still have problems with everything else. However, I usually have very few issues once I actually get the headset connected, but my connection issues are as follows:
Turn on the PC,
Plug in the USB -> fails to rezognize -> unplug and plug into one of my other 7 USB ports. I've had to try this over and over again for 20 minutes on several occasions.
Once I finally get it to rezognize, I have to turn the headset on and off for about 15 minutes untill it actually connects.
I've searched for solutions on google for so long, can I get any help?
04-13-2012 11:04 AM
Please try the following:
.go to device manager--- start> control panel> small icon> device manager>find it in device manager under sound, video and game controllers.
.Go to programs and features>>uninstall Logitech Gaming software
.Unplug the receiver
.Shutdown the computer
.Unplug the computer.
.Press the power button for 10 sec while unplugged.
.Turn on the computer.
.Reinstall the software from the link below:
For 32X :
For 64X :
.If prompted to plug in the receiver or dongle , DON'T.
.Just click next and install the software.
.After everything has been installed, plug in the receiver
.Test the Headset.
Note** If you are prompted to update the software DON'T, you have the latest.
If this fails to solve the issue, please contact Logitech Customer Care for your region.
04-18-2012 10:00 AM
OMG This is so similar to my problems! I also had no problems on the very first day I received this headset, but the second day and today I have problems. When I write this message it's the 3rd day I use this headset and the only problem I had was microphone. Voice pitch simply doesn't work sometimes. Also, when I check voice preview it works, but sometimes when I uncheck I can still hear myself, unfortunately. With the latest Logitech Gaming Software I don't have voice pitch working. It works with those 6 avatars, but doesn't pitch my own voice so I had to uninstall it and use software provided with the disc. So yeah, my only concern is microphone.
By the way, my Logitech MK520 isn't working properly after I got this headset. It's only in Windows XP, but still... In Windows 7 it's fine. In XP mouse sometimes isn't reacting for a second or two, same thing with keyboard, it's just that instead of not typing anything it can make 10x of symbols I typed when it didn't respond. Has it something to do with 2.4GHz wireless connection, interference or something? Replaced batteries, same results, it must have something to do with that wireless connection.
11-05-2012 11:10 AM
you know what, I have this headset logitech g930 for 6 months, and it s too late to send it back to amazon, tried everything posible to make it work, but nothing made iot work, I've tried wireless device free envrionment, tried leaving the phones next to the dongle, bla bla bla, literally tried everything and everytime I turned on the machine 20 min plugin and unplgin until it works, last 2 months aftrer it conectwed just keeped disonecting during gaming or listening to music, so I just gave up, I don't even want to bother about logitech warranty, I simply smashed the dongle and no more ennoting disconects and go out there put some money on a real thing, not this pice of whatever, I did have once a pro mouse from logitech and a gamiong wheel, and it still works today 10 years using it, so from on I'll think tice before buying logitech
01-08-2013 02:56 PM
Why oh why did I ever buy this awful G930 that doesn't work at all ...Somebody ought to shut down Logitech, this is just unforgivable that there are so many reports of G930 not working and there's no solution yet bundled into the Gaming Software. I once thought that Logitech was a good company, but now it seems that they just cannot handle it when something goes wrong. One reason of course is that people are too lazy to return these pieces of junk, and just buy instead something that works.
So any suggestions for a working non-Logitech headset? There was a mention about Tritton headsets. It seems that they're designed for XBox, but do they have a wireless headset for Windows 7 also?
Any other suggestions for non-Logitech alternatives?
03-23-2013 07:06 PM
I too am having issues with the G930. My first set ordered from Newegg had a dead left channel out of the box. Newegg got me a new set in short order but soon after it started having major issues.
I want to say that when they work, they sound amazing and are comfortable. I got them when they had just come out and the reviews were good. Too bad when the new wears off the nightmares start. I get a fairly frequent buzzing noise from them. They disconnect from the USB adapter often. I might go a day or two and they work well and then they start disconnecting and reconnecting like every 10 seconds. The friends I play multiplayer games with can hear when it happens and it has become a big joke to them..."Aren't you glad you spent that $150 on that great headset? HA HA HA!". And now a year out the rechargable batteries are failing....have them plugged in a whole day, unplug them and get an instant "you have less than one hour of battery" message.....less than a minute later they go dead.
To add insult to injury, I am still within my two year warranty on the unit but the info Logitech asks you for when asking for tech support like the serial number and such are near impossible to read! One piece of info is printed in black ink on the black headband of the unit and the other is on a sticker on the headband that is so small that I can't even read it with a magnifying glass I had laying around. And I could see either the printed ink or sticker easily getting rubbed off or faded on a customer's unit so its almost like they wanted you to have to jump through hoops to get proper service.
I expected far better than this from Logitech, especially from a piece of their high end gear. Had I known what I know now I would never have touched this headset with a ten foot pole!