Headphones / Headsets / Microphones

[Fireshield]

I installed my new H760 wireless headset this morning.  Randomly, there can be heard random loud popping noises in both ear pieces.  It is only one or two every 15 seconds or so when idle, but increase when using the PC.  Just typing this has increased the frequency to one every couple seconds.  When I use the scroll wheel on the mouse it increases to almost continuous popping, and I have the same result when moving the mouse (especially when doing anything interactive, such as mousing over links in IE).

I have tried upgrading the driver to the latest from the site here, but that had no effect.

My other corded headset works perfectly fine, but would rather enjoy the freedom of wireless.  Any thoughts on what might be wrong and how to correct?

[bphillips]

Hi Fireshield,

The issue may be due to wireless interference. If you are using any cordless devices such as a mouse, please move the receiver further away (ie. in the back of your computer). If the issue persists, if at all possible, please try the headset on a second computer.

Best regards,

[Fireshield]

I don't think it is wireless related, as I don't have anything else wireless on the PC.  My mouse, keyboard, etc are all wired.  Additionally, it doesn't happen very often when not using the computer.  My PC is downstairs and I can wander around upstairs with just he occassional pop.  But when I use the computer it gets worse.

For example, I can go to this page on the logitech.com website that I am posting on and mouse over the 'Support' link.  This expands a menu that has three more links.  When I move my mouse up and down that menu I hear a pop nearly every time.  This does not happen with my corded headset nor my speakers.  I get the same thing when changing windows in an RDP session to my work terminal server.

Almost feels like a CPU prioritization issue or something.  I'm stumped as to why only with this headset though.

I did try the headset on my wife's PC and there was no pops.  I don't believe I got a bad headset here, but I do believe there is something wrong somewhere on how it interacts as a product.  My wife's PC is nowhere near as beefy as mine, but also isn't doing near what mine is.  Not sure where to turn other than only using this headset when I will be on calls away from my PC.  It is mostly tolerable then.

[bphillips]

Hi Fireshield,

There may be an application or software on your computer causing the conflict. To test this, you can try going into clean boot mode to see if the issue is resolved. If so, you may be able to figure out which program is causing the conflict and eliminate it from opening upon start up.

Best Regards,

[Fireshield]

I believe this might be a conflict with the display driver/subsystem.  Here is what I see:

- Mousing over active links in a web browser (like the 'Support' menu earlier.  When the link changes text color I get popping every time.  Note that this happens in IE but NOT in Firefox.

- In an RDP session running JAVA (Cisco Fabric Manager) inside, I get constant popping.

- Also in the RDP session, when I have scrolling text in a DOS window I get continuous popping.

I will observe where else I may see this and follow up.

[bphillips]

Okay, let me know what you find!

[kingtut19]

I too am havening this issue. Only on my desktop though. I have just done a clean install with windows 7 ultimate and i am still haveing this issue. When i plug it in to my daughters laptop i have yet to have an issue.  I have noticed this happens in all web browsers, Hulu and anything flash based. It will also happen randomely in other applications too.  This almost makes the headset unusable.

[ldmak90]

I had the same issue on a desktop computer (HP) after I reimaged it with windows 7.  Here is what I found in my situation.

If you have a wireless network adapter listed in your system (my desktop does) and you disable it, you will hear the crackling in the H760 headset.  Silly.... but true. 

I have a USB Wireless 802.11 b/g adapter listed under my Network Adapters in Device Manager.  If I disable it I get the crackling in the H760 headset.  If I enable it, the crackling goes away. 

Hope that helps.

LD

[Razgriz117]

Ever figure out what exactly was causing this issue and how to resolve it? I'm getting the same popping and I'm becoming irritated. I work at Best Buy and I sell Logitech devices every day. I'm a big fan of most of their products, but I'm tempted to stop selling them altogether if they're going to produce a pair of headphones with such an ELEMENTAL design flaw. How am I supposed to convince my customers to buy something that I'VE come to see as absolutely useless?

[Ceemji]

If it only happens on Youtube videos...

Right click the video

Click "Settings..."

Unselect "Enable hardware acceleration"

Click Close

Restart the brower. Go back to the same video to test the results.

This fixed it for me.