Headphones / Headsets / Microphones

[wfadami]

Hello all,

I'm just another user with the crackling sound issue in my G930.

I've read every post on this forum regarding this issue and nothing worked for me.

As I could see, a lot of users have the same problem and Logitech is not providing the expected feedback. So, I'm registering my complaint here.

I expect more from a company that is among the market leaders and I'd like to have an answer from Logitech.

Regards

[jam0209]

Hello wfadami,

•  If you have an onboard soundcard while using the headset on a USB port, try to disable the onboard soundcard in BIOS.
• Update the audio codecs of your operating system ( if you have an onboard soundcard )
• Un-install and reinstall the latest headset software
• Try different USB ports
• Try the headset on a different computer. If you get the same results, then its a hardware issue. Contact our support help desk by clicking the link below so you would know correct support number depending on your region.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/1842/

jam0209

Support Specialist

      
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