07-15-2012 09:25 AM
I have got this headset (Wireless Gaming Headset G930) for 1.5 years now and I must say this is a fine headset. Never really had problems before with the headset until 3 months ago. Windows 7 doesn't really recognize my headset, it keeps trying and trying, and maybe after 10 - 60 seconds it will finally 'connect'. There was another problem with this headset, the power button on the headset was 'used' and didn't work so well anymore. I contacted the company I bought it from, explained my problems and I got a new headset. I think I my 2nd headset for around 1 - 2 months now, but seriously I keep raging at the connector, I have the same connecting problems to my computer. I will try to explain the connecting problem, how I look at it. I open my Sound Settings on Windows 7 so I can see all my devices. When I plug in my connector for the G930 it keeps giving the connecting and the disconnecting sound AND it keeps showing and removing itself from the connected devices, until it has connected. When I want to skype with my friends I have to do an insanly lot of work to get it working, and this takes around 1 min each time I want to skype.
The headset is fine, no problems there, but the connecting is pissing me off. The only thing that comes to mind is the support with Windows 7. I am using x64, but I don't see a problem there. I am using the latest drivers (ofcourse), even plugged it in on all my usb ports on my motherboard, got the latest firmware and drivers for all of my hardware and software, got all updates from Windows 7 etc. I got a new computer (1 month old now), I have got a laptop and my old computer and on all three I had this connecting problem.
Can someone of the Logitech Support please help me? I really don't know what to do anymore, I have really tried everything, from the newest to the oldest drivers for the headset, nothing works.
07-16-2012 05:30 AM
I too have this issue and am using Windows 7.
I have also found the reconnecting and disconnecting repeatedly only happens the "Logitech Gaming Software" is running.
08-08-2012 11:32 AM
I bought my G930 last week. All was working well(for a few days) until I Installed the new Logitech Gaming Software.
Now every time I plug the Headset receiver in the USB port, it keeps reconnecting and making the windows USB sound. Sometimes it takes up to two minutes before a connection is made. I doubt it's the Headset(brand new) must be a driver problem I think. I am on Windows 7 64bit btw.
Please fix this Logitech, it's annoying having to wait every time I want to put on my Headset.
08-08-2012 01:52 PM
Leave the headset receiver plugged in. Then, use your sound properties to change your default device when you're not using the headset. This is what I do. The long 'recognition' time of the USB is the logitech gaming software. Not sure if there's a fix, but it's done it to me since I got the headset.
I only have the problem when I first boot my computer up. Otherwise, I don't have an issue. I leave the Logitech Gaming Software run, the wireless receiver plugged in and just turn off the headset and just change my default sound device when I'm not using the headset.
Doing this should cause no adverse reaction to your system.
Without the Logitech Gaming Software installed, windows will recognize the headset as a "USB Audio Device" and will connect on the first attempt. It's definitely in the software, not the drivers. I think it has to do with all the extra 'goodies' the software allows for.
08-08-2012 02:07 PM
If you don't need the G-keys or the 5.1 emulation (i.e. all the special features) the G930 does work well as a stereo headset using the default Windows x64 drivers.
My current plugins (v1.9) for the legacy G930 drivers:
08-09-2012 02:02 PM
Leaving it plugged in is at least a temporary solution. But it still doesn't fix the faulty software. Now I even got problems with charging the battery(software says the battery is fully loaded) but the orange light keeps blinking. So I disconnect the cable and plug it back in, now it says battery has one hour to load. Also 10 hours lasting battery is a joke, at most it will work wireless for 7 hours.
I used to love Logitech, and I love this HeadSet WHEN it works, but the software really needs updates. This may be the last product I bought from Logitech.
Thinking of going back to the shop where I bought this headset, but I doubt those people can help that the software logitech provides is bad.