08-04-2012 09:50 PM
Symptoms after installing the Logitech software (either the latest LGS or an older driver that came with the product):
- Internet Explorer remains busy when loading some pages, presumably due to attempting to interface with sound. Clicking on the page gives the message that the web site has "stopped responding". The page cannot recover and has to be closed. Basically it prevents browsing through Internet Explorer. I haven't tried any other browsers.
- None of my games will start, presumably because they encounter problems attempting to initialize sound. Two examples:
i. With Battlefield 3 (through Origin) I can't even get as far as attempting to start the game because the game manager is web based. It suffers from the same problem above in 1.
ii. Napoleon: Total War (through Steam) locks up before the intro scenes.
- The surround sound demo that comes with the Logitech software does play, as do normal Windows sounds.
- The Windows "Sound" panel (Control Panel -> Hardware and Sound -> Sound) sometimes will not open, or takes a while to open.
- The LGS sometimes will not start (or show itself even though i can see it running).
- Steam and Origin are slow to start.
All the problems above disappear after uninstalling the Logitech software so that the native Windows driver is used (6.1.7601.17514 (19/11/2010)).
I had no virus checking software installed when I first encountered these problems, but have since installed Microsoft Security Essentials just to check that I didn't have any malware that might have been contributing to the IE problem.
What I've tried in attempting to get the G930 to work:
- Uninstalled all my Logitech software (setpoint, LGS, Web camera software).
- Uninstalled any unused drivers through Device manager (with devmgr_show_hidden_devices=1).
- Removed any stored Logitech drivers using the Windows pnputil utility.
- Installed the driver that came with the product, which is v18.104.22.168 (18/03/2011).
- Installed the latest LGS software, which installed driver 22.214.171.124 (8/04/2011).
- Disabled all devices other than the "Speakers" (the G930 headset).
- Cursed a lot, rebooted a thousand times, and cursed some more.
My PC specs are:
ASUS P6T Deluxe V2 (no dedicated sound card - just onboard sound)
Windows 7 home premium 64-bit
9 GB RAM Core i7 920 @ 2.67HGz (overclocked to 3.5GHz)
2x 560ti in SLI (nvidia driver version 301.42)
MX 518 mouse
I'm out of ideas, short of re-installing Windows, or returning this product. To me there is some fundamental issue that the driver has with my rig and/or Windows install. I understand the challenge of not being able to test every single combination of hardware/software out there, but I really wish the Logitech software was more robust in detecting something is wrong and helping me isolate the problem with an error message. The LGS software thinks everything is fine, apart from the occasional lockup, but every game I've tried will not work, and the IE problem is very odd.
Any help would be appreciated.
08-09-2012 06:56 PM
I also tried running the latest DX11 update from Microsoft which didn't improve the situation. Reverting to an earlier version of flash player did fix the Internet Explorer hanging issue, but games still locked up on startup.
I have now re-installed Windows, Origin and BF3, and I can now play BF3 using the headphones and the latest LGS. So this appears to have resolved the issue unless I'm unlucky enough to again install whatever the Logitech drivers didn't like in my original Windows installation.