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RhyanG
Posts: 2
Registered: ‎07-21-2011
0

Severe Audio Distortion With "Logitech ClearChat™ Comfort USB (Wired)" Headset.

Hello logitech forums!
I am in desperate need of some support,

My headset;

  • Purchased approximately 35 days ago, with use every day.
  • Had great sound quality, more than enough for what the price entailed.
  • The exact same could be said about the voice quality. 
  • Recently, two days ago, sort of broke.

My problem;

  1. Somewhere in the middle of a song I was listening to, my sound quality dropped terribly, everything sounded like it was being sent through a water-filled tin can before being projected out of my headphones.
  2. Upon attempted trouble-shooting, I found that only certain 'sound-frequencies' are being distorted, although I haven't quite narrowed it down. (Approximates would be like this, the 'sound-spectrum' being split into four quarters, where the 'bass' is the first quarter, and the high-pitched noises being the fourth, I am 'getting' the second and fourth quarters, I'll do my best to explain this more if you need)
  3. After a bit of googling, I attempted some remedies, unninstalling my driver, and reinstalling, rebooting with the headset unplugged and then plugging it in,
  4. And the most troubling 'trouble-shoot' I attempted was using the headset on another computer, the result was the exact same, gut wrenching distortion.

 

So, what I would really really like to know. 

  • Is there any hope for this head-set?
  • If not, is there any chance there is a warranty that would save me?
  • OR was this 40 bucks in the trash?

 

 

Note:

  • The mic function works amazingly, just as it did. It is only the 'speaker' half of the headset that is damaged. 
  • I did not 'bump' the USB input device, I did not bend it, or damage the 'insides' of the USB plug.
  • All of the USB ports I have tried have the same effect, this includes the 4 integrated in my laptop, a few USB adapter/extenders, and a few other computer (PC and laptop) USB drives.
  • I tried fiddling with my audio properties, lowering settings, raising some, and no effect, I have since restored to default.
  • Running on Vista.
  • Other headphones/earphones/speakers/etc. work fine.
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RhyanG
Posts: 2
Registered: ‎07-21-2011
0

Re: Severe Audio Distortion With "Logitech ClearChat™ Comfort USB (Wired)" Headset.

Bumping this, even though it was still on the first page.

Thanks in advance to whomever helps me out. 

Retired Logitech Employee / Moderator (Inactive)
bphillips
Posts: 1,252
Registered: ‎10-05-2010
0

Re: Severe Audio Distortion With "Logitech ClearChat™ Comfort USB (Wired)" Headset.

Hi RhyanG,

Please check your private messages.

Best Regards, 

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brian7396
Posts: 2
Registered: ‎09-12-2011
0

Re: Severe Audio Distortion With "Logitech ClearChat™ Comfort USB (Wired)" Headset.

having same issue with no resolve, any help will be appreciated.

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brian7396
Posts: 2
Registered: ‎09-12-2011
0

Re: Severe Audio Distortion With "Logitech ClearChat™ Comfort USB (Wired)" Headset.

I added a powered usb hub an it resolved the issue. 

 

Before that I tried reinstalling drivers rolling back drivers all i could think of and none of it worked.