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amcgarry22
Posts: 1
Registered: ‎11-07-2012

USB Device Not Recognized - Windows 7 Ultimate N

I have a Logitech headset  and microphone P/N 881-000082. I had it plugged into my computer running Windows 7 Ultimate N working perfectly for the last month. I haven't used it for about 2 weeks, and tried today and I get "USB Device Not Recognized". Under the Unknown Device Properties in the Device status it says, "Windows has stopped this device because it has reported problems. (Code 43)". In the Driver tab it says, "No driver files are required or have been loaded for this device."

 

I have also tried the headset on 2 different laptops and it installed the drivers and worked on those. I also installed a new conference mic in the usb I have my Logitech headset plugged in and that installed and worked perfectly as well. So I know the device works and my usb's work, so I'm guessing it has to do with Windows 7 Ultimate N files. Any help would be greatly appreciated!!

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: USB Device Not Recognized - Windows 7 Ultimate N

Hello amcgarry22,

 

I'll be glad to assist you with your headset error message "USB Device Not Recognized", just to be clear, are you using the Laptop Headset H555?

 

Looking forward to your response to further assist you.

 

Regards,

Vanessa
Support Specialist


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JBarrera
Posts: 1
Registered: ‎11-15-2012

Re: USB Device Not Recognized - Windows 7 Ultimate N

I am experiencing the same exact problem.

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: USB Device Not Recognized - Windows 7 Ultimate N

Hello JBarrera,

 

I'm happy to assist you with your Laptop Headset H555, please check the following link regarding the "Windows has stopped this device because it has reported problems (Code 43)" error message:

 

http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx

 

Please let me know if this helps.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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Motelmat
Posts: 1
Registered: ‎01-14-2013

Re: USB Device Not Recognized - Windows 7 Ultimate N

I have a logiteck H555 and while the microphone works I can not get any sound through the head phones

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Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: USB Device Not Recognized - Windows 7 Ultimate N

Hello Motelmat,

 

In order to fix the audio issue with your Laptop Headset H555, please check out the following FAQ:

 

No audio from USB headset

 

Please let me know if this information helps resolve the audio issue.

 

Best Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.