11-07-2012 12:31 PM
I have a Logitech headset and microphone P/N 881-000082. I had it plugged into my computer running Windows 7 Ultimate N working perfectly for the last month. I haven't used it for about 2 weeks, and tried today and I get "USB Device Not Recognized". Under the Unknown Device Properties in the Device status it says, "Windows has stopped this device because it has reported problems. (Code 43)". In the Driver tab it says, "No driver files are required or have been loaded for this device."
I have also tried the headset on 2 different laptops and it installed the drivers and worked on those. I also installed a new conference mic in the usb I have my Logitech headset plugged in and that installed and worked perfectly as well. So I know the device works and my usb's work, so I'm guessing it has to do with Windows 7 Ultimate N files. Any help would be greatly appreciated!!
11-08-2012 03:02 PM
I'll be glad to assist you with your headset error message "USB Device Not Recognized", just to be clear, are you using the Laptop Headset H555?
Looking forward to your response to further assist you.
11-16-2012 08:13 AM
I'm happy to assist you with your Laptop Headset H555, please check the following link regarding the "Windows has stopped this device because it has reported problems (Code 43)" error message:
Please let me know if this helps.
01-15-2013 12:48 PM
In order to fix the audio issue with your Laptop Headset H555, please check out the following FAQ:
Please let me know if this information helps resolve the audio issue.