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Logi Nu
Jnade
Posts: 4
Registered: ‎12-14-2013

g930 headset static and repetative reconnecting

recently bought a logitech g930 gaming headset, i noticed immediatly after the dilivery of the product that it would work perfectly some of the time. And at other times the headset would do the given beeping sound like it was turning itself off , then after a brief moment give another beep signifying that it turned itself back on , which happens several times within  an hour at times. Out side of that issue theres also times where the sound quality will be nothing short of embaressing. It will have static. random beeps or screetches etc...

 

i have tried useing the charging base and stright into the pc. aswell as useing different usb ports. i thought that interferrence might be a problem so i unplugged and/or removed anything wirless from my room except for the computer itself. Albeit doubtful , I thought it might of been my satallite reciever so i unplugged its power. did the same with the wirless phone. and nothing has changed. I tried uninstalling the gaming software , dident solve the statis ussue (only assumed it wouldent fix the dicconecting issue aswell) tried installing new software and not the software that was automatically installed when i pluged it in and that dident solve anything either.

 

i bought the product from amazon from a third party seller advertised as ''refurbished , like new''  but i can only assume that it might be a hardware problem.

 

any and all advice/solutions are greatly appreciated.

Support Specialist ★★★★
jc1990
Posts: 4,405
Registered: ‎08-02-2012

Re: g930 headset static and repetative reconnecting

Hi Jnade,

 

Our Logitech G930 Wireless Gaming Headset has a Warranty Period of 3-Years. However, our warranty will not cover any damage made by the user. Therefore, I do not recommend you to try to fix your Logitech Z-2300 2.1 Speaker System because you will void your Warranty.

 

I highly recommend you to please give us a call to our Logitech Tech Phone Support to see how we can help because based on your description this seems to be a hardware issue.

 

If you have any questions or concerns about our Logitech G930 Wireless Gaming Headset Warranty Policy, please click on the link listed below:

 

 

I hope this information was helpful.

Kind regards,

Camacho
Support Specialist

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Logi Nu
Jnade
Posts: 4
Registered: ‎12-14-2013

Re: g930 headset static and repetative reconnecting

i havent touched the headset to try to fix it , just been baring through the problems and useing it.

 

thankyou for your advice i will look into the warranty.

Logi Nu
Jnade
Posts: 4
Registered: ‎12-14-2013

Re: g930 headset static and repetative reconnecting

as of last night the headset proved to be unusable with constant static and disconnects so I am convinced it is Hardware now.

Logi Browser
Eddu
Posts: 11
Registered: ‎09-01-2012

Re: g930 headset static and repetative reconnecting

It could be a Microwave or high WiFiBluetooth/etc coverage nearby, just saying, because repairing or replacing will then not solve your issue.

 

Also there is an old bug that causes those issues when your PC is running (and the dongle is connected) for long periods (more than at least 48h)

Logi Nu
Jnade
Posts: 4
Registered: ‎12-14-2013

Re: g930 headset static and repetative reconnecting

ive turned off  everything in my room but my computer and had the issues. i also turn off my pc everynight so its not running for extended periods of time.

 

regardless i contacted support and once i ship this one in i should be getting a replacement , so said support atleast.