Internet Headsets + Phones (READ ONLY ARCHIVE)

[jokerox]

Hi

My wife bought me a set of Clear Chat Wireless earphones for Christmas model A-00007 and since they came out of the box I have not been able to get them working correctly.

The general fault is with random cut outs, general distortion and beeping and every time I try to use them with iTunes or any other media player after a while they cut out and I am forced to reboot the software.

The mic has worked, but feedback is terrible.

I have uninstalled drivers, checked for conflicting drivers and tested them on three separate systems and the same issues occur.

I run a software company so am capable enough with drivers and especially peripherals and have made it a pass time to see if there is any sort of fix out there for this problem and so far nothing much.

I live in the UK and have only a purchase receipt for the product via Amazon.

If this is a technical fault, which number do I call to replace the product or have a refund?

[Mike_M]

Hi, It has been my experience that 98% of the troubles people have with the ClearChat Wireless are related to too many devices connected on the USB bus or having the receiver too close to the computer. In the first instance the symptoms are not working at all, intermittent or garbled audio, dropped connections, to name a few. The solution is to move devices off the bus to a powered hub and leaving the receiver connected to a root hub port on the computer. In the second case, moving the receiver away from the computer by using the USB extension cable usually solves the problem. In the event that these two things don't work, then I would suggest that you contact Technical Support for a replacement. The product is warranted for 2 years.

[jokerox]

Hi Mike

I've tried both of the fixes and still no joy.

I will now contact the technical support.

Cheers for the help.

[tripjay]

I noticed my clearchat wireless headset started to cut out like the signal was intermittent AFTER I upgraded from Windows XP to Vista.  It consistently happened 30 seconds into music or skype chat. I suspect many audio issues arise from upgrades due to what I learned in my search.  The basic explanation is that Vista includes greater control of sampling rates for different frequency responses. XP was not so concerned.
 
Vista users: With the headset USB inserted go to Control Panel/Sound/double click the "Speaker" icon for the logitech headset.  This takes you to the "Speakers Properties" window.  Select the Advanced tab and open the drop down menu.  The clearchat Wireless headset is rated at a max frequency respone up to 20000Hz which is slightly below AM Radio quality of 22050Hz.  I tried the 22050Hz and it works okay for my purposes.  This headset is great for VOIP applications and okay for low-medium fidelity listening.  Discerning listeners consider a direct plug-in.  I'm not sure if the users who experience the leaft speaker cutting out would benefit but worth a try.

For more technical detail check these out:  
http://www.freelists.org/post/wdmaudiodev/Vista-Sample-Rate-Changes,10
http://msdn.microsoft.com/en-us/library/ms790572.aspx